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Try looking at the route pattern, the calls use, when they come into your PBX. That is where you should see, how many numbers are deleted. It should say No. Del Dgts 1. That means the first digit is deleted when the number comes in out that route pattern.

All, Were running an S8700, suppling data to CMS. If the time of day is changed, during business hours, will that hose anything up in CMS? Thank You in Advance.

Good day All, I had found this little trick, out on this forum before, but can't seem to find it now. I have tried to search, but it appears the search engine is down. So here goes. I'm trying to help another tech, at one of our sites, to add the message retrival button to her phone. It...

FicBenn, Do a list agent XXXX. It will then show you the EAS station they are attached. Busy out the EAS station and that will log the agent out. Remember, to release the EAS station afterword. Bob

Does anyone have the pinout of a RJ-45 to 50 pin amphenol connector, in a cross over configuration. Thanks, Bob

I had the same problem recently with a new swsitch. Turns out the new trunk group number I used, corrupt in the Linux. If you are using a new trunk group, that might be a problem.

Tolson Are you only using one PBX on all your ACD's? Subtech

All, We have an S8700 with audix and CMS located in the Central Standard time tone. We have installed an S8300 EPN off of the S8700. The S8300 is located in the Eastren time zone. My question is, does anyone know how you can make the extensions, that are located in the EST zone, have a...

All, I have read all the posts, about picking up a call on a bridged appearance, then transferring it directly to the user voice mail box, but I can't seem to make it work. I've tried the feature access code and transferring directly to Audix, using a station number routing to an auto attendant...

I have a problem, I have agents that are logged into skill 74 as their only skill. A call will be waiting for skill 74, with 3 agents available, but the call never rings through to an available agent. I've checked my vector and found no problems. What I did find was that the sup, had the...

Good Day All, Does anyone know how to make the Date/Time dispaly, all the time on a Call Master 4. Thanks, in advance Bob

We upgraded to the S8700 last April. Our PPN, had a new shelf and IPSI cards installed. It is now an EPN, but still acts as our connection to our 3 other EPNs, through fiber and DS1C connections. The dual processors are now 2 servers running Linux, which handle the call processing duties...

Send me your email address @ bob.e.riker@wellsfargo.com. I have some good written instructions that I think may help you. Bob

We have an S8700 that is not hooked to our network. The time is 5 minutes faster than universal time. Is there a way, for the 8700 to dial itself out to somewhere and update its time? I have called Avaya, but they didn't have any answers. Thanks for the help Bob

How is the RONA button setup on the phone?

Use the check skill line in your vector. Send me an email at bob.e.riker@wellsfargo.com with your fax number and I will send you a copy of a vector with the check skill in it.

Good Day All, My problem today is, I have a vector that has 8 options, plus, it gives the person, the option of dialing an extension, by hitting the # sign. The problem is callers are not listening to the message and just start dialing an extension. When they enter a string of digits, and...

Good day All, My question today is how do you disable passing the calling name and number of the extension on internal transfers? Here is the problem. We have a helpline setup in one our call centers. The call comes into the ACD from an 800 number. The helpline agent takes the call, and...

So, if I want to show an average of all skills assigned to that agent, is there a way to do that?

Let me make sure I understand. If my agents are logging into splits 30, 57, 55, 56, 57 & 58. So in my reference field I would put 6? Thanks