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We have an S8300 (LSP), CM 2.2 that is hanging off of an S8500. There are two G700's (all gateways and cards are running the lastest firmware). When a call comes in to the PRI on one of the g700's it will ring, then forward over to one of the voicemail ports on the other g700 (on an analog...

Has anyone ever used an ISDN-BRI to create a VOIP network between two Norstar locations. The customer has a Innovaphone IP400 router that will accept ISDN lines and is looking to connect it to the Norstar via ISDN-BRIU cards. Since this will be a private network how do you set the SPID's up on...

I have an Intuity LX on a Merlin Legend system that will not take messages unless you press the # key after recording. If you press the # key it will save the message and light the MW light and works fine. If you don't press the # key and just hang up, it will delete the message like it was...

I have a new customer that has a voice gate voice mail. I have been able to make minor changes on it, but i cannot figure out how to set the trunks up to be answered by the auto attd. He has one line that is not being answered by the AA and I need to get this fixed. Does anyone know where I can...

It's not quite that easy to expalin how to add T-1's on a Definity. Do you have the circuit packs, CSU's ect. How are the T's set up- PRI or are they channelized? If they are PRI, do you have RTU software turned on for PRI? There are a lot of different things that have to be known before you...

Are you talking about the CCR settings? If so, I set the tree up to use 2 and transfer it to 579, which is my transfer DN for the ACD group. Where else would I look?

Is there any way to reset a station on the MICS?

It goes on the first ring, it acts like it's redirected, but i've already checked that....

I have already installed the VM patch when the system was first installed about 8 months ago. The problem only affects this phone and only on transfered calls from inside and transfered calls from the voice mail.

I have a phone that is somehow forwarded to an ACD group. When you dial the extension from inside, it rings fine and goes to VM. When you dial it through the voicemial AA or try to transfer to it, it sends the call to the ACD group. I've checked FWD no answer, FWD on busy, i've dialed F #4 to...

F 985 is the forward no answer DN, it just says set.

That works for the auto att., but what about the CCR tree?

how do you change the greeting for the AA or CCR tree from offsite on a NAM?

I have a customer with a MICS 5.0 and a 4.0 NAM. When a call comes thru the voice mail AA to a phone and DND is turned on it goes straight to the mailbox, but if anyone transfers a call to someone with DND on; it comes back to them instead of going to the VMbox. The customer is livid about not...

my email address is: matthew@dcgnetworks.com thanks.

Does anyone know where to get the patch for a 4.0 nam. I upgraded the software on a MICS from 4.1 to 5, and now I'm having some problems with the VM. I was told that there was a patch for the NAM.