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We have been using crashtest1000's solution which works great. Now we have the need to page two techs when a voice mail message is left. I have added another sourcenumber to the user profile but it only dials the first number in the list of sourcenumbers. Anyone know of a way to do this? Thanks...

That might work - I'll give it a try. From the docs, $ETA is as follows: The ETA is calculated based on the queued time of the last 5 queued and answered calls. The ETA is always rounded up to the nearest minute.

We are currently using the Voice Mail Pro $POS system variable to send a page alert when more than 2 callers are in the queue. Is there a variable to test for 'time in queue'? We'd like to automically send a page alert when the queue time exceeds a certian time of say 5 minutes. Maybe there is...

I have dug deep into the forum for tips regarding this issue. I have come to the conclusion that if you set the Extension Equipment Classification to 'Paging Speaker' as the Job Aid 015, page 4 says - you will get a 'busy' when you dial the extension, no matter how you connect up to the UPAM and...

Referring to Job Aid 015 'Attaching 3rd Party Paging Equipment' and the UPAM installation and use manual, I cannot seem to get the paging access to work. I followed page 3 of the Job Aid "Paging via an Analog Extension Port to a 'T' and when the extension or short code is dialed, all you get is...

Our lease on a Definity G3 recently expired. Five years of minor problems like a port failure here and there - then a voice mail hard drive crash with no recent tape backup that was supposed to be 'automatically' done said the installer of the system. It was very difficult for us to make any...

Thanks crashtest1000! Your 'step by step' worked great! I could not get the test procedure to work, so I went back to step one and discovered that I was preceding the pager telephone number with a 9 when I did not need to. Again, many thanks!

Ok, I am a new IP Office user and I think it is a great system for our needs. I have been attempting to have our after hours tech 'paged' when a voice mail message is received. Just paged to a digital pager with a three digit code, that's all. From a phone, one would dial the pager number, wait...

Thanks for your replies! Could you tell me more about the assist feature? I'll scope out the docs for 'assist'. The deal is - we have this feature rich phone system and don't know how to implement the features. Any assistance appreciated. Thanks.

We have a G3csiV6, Software Version: G3V6i.03.0.223 and now have it setup to Service Observe agents during their call. I have seen in the documentation about a feature called Whisper page. Is there a way to set our system up to 'whisper page' one of the agents to 'coach' them through a call...