Time in queue?

[rwddozier]

We are currently using the Voice Mail Pro $POS system variable to send a page alert when more than 2 callers are in the queue. Is there a variable to test for 'time in queue'? We'd like to automically send a page alert when the queue time exceeds a certian time of say 5 minutes. Maybe there is another way to do this? Thanks for any input. -RWD

 

[sizbut]

I don't know of a time in queue value, however I have used the $ETA variable in a condition to present different actions to queued callers when their ETA exceded 5 minutes.

Create a condition that uses the compare action to be against $ETA. and a Test Condition action in the callflow.

 

[rwddozier]

That might work - I'll give it a try. From the docs, $ETA is as follows:

The ETA is calculated based on the queued time of the last 5 queued and answered calls. The ETA is always rounded up to the nearest minute.