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We issued 4 digit logins to our agents that needed to have voicemail attached to their login.

Yes, every call needs an agent to answer or a queue slot. Caller 9 and up will listen to announcement 4182 and then get disconnected. I do not know what this skill is for but 8 calls queued for only 1 agent is quite a few already. You could give the caller a choice and send them to an another...

I think you need to change step 4. 04 goto step 20 if calls-queued in skill 36 pri m > 8 There will never be more than 8 calls in queue for this skill. Your skill queue size is 8 so you need to change the above statement to > 7. When the system sees the 9th caller there is not a queue slot...

I would look at the queue size for the IVR hunt group.

Sostek, one command that might help you when working with your coverage paths is: Display coverage sender-group x Replace the x with the coverage path number and the system will list all the extensions that use that coverage path.

You would setup auto-answer on their phone or their agent ID if you are using expert agent. There are some options in the auto-answer field. Just pick the one that works for your situation. Just make sure they keep their headset on after you change this or they will not know they have a call.

A good way to set up your cover paths is to make the cover path number equal to the number of rings before going to Audix. Cover path 3 would be set to ring 3 times before going to Audix and cover path 4 would be 4 rings, etc. This helps when adding new extensions or making changes when the user...

Make sure that SWITCHHOOK FLASH is set to yes on page 2 of the station form. If this is set to yes you should be able to press flash, get a dial tone, dial a number and press flash again to complete the conference. To transfer you do the same except instead of pressing the flash button the...

Just a note, the TRANSFER TO AUDIX code will only work if the call comes to the station via a cover path. As it does to your nurses station. So if you are just making test calls that did not come to you thru a cover path, this code will not work.

Come on orypecos, I will even give you a star if you can answer this one.

Educate me orypecos. What circuit pack will support both 2 and 4 wire phones?

The above command will only clear the message lamp. It does not erase the messages. You can delete the mailbox and re-install it to delete all messages. It will ask your if you are sure you want to do this first. This is the only way I have found to do a bulk delete.

The night bell is on the CONSOLE PERAMETERS screen. EXT ALERT PORT (TAAS) I am not sure on the number of rings. My guess is it is the ALERTING field. This field defines the time that an unanswered call rings on a console before going some place else. You might try making your zero out...

You want to make the zero out destination "attd" and not the hard extension of the console. In your case 3000. That way when the night service button on the console is activated the calls will be sent to the night destination that is set on the LDN, trunk and hunt group forms. If you make the NS...

NX01. Apologise for what? I do not read all of his posts and do not have any opinion about his knowledge. The point that I am making and you are missing is that his childish belittling of g3rguy's answer was out of line. Maybe the reason he is high on the MVP list is he is not afraid to whine...

Orypecos it sounds to me like you need to spend more time clearing up the billions of errors in your switch and less time whining here on the board. In the Avaya world there is always more than one way to do most tasks. Yours are not more correct than anyone elses. Get used to it or complain to...

It has been a while since I have used this, but I seem to remember that the first time they press the Assist button it does place the caller on hold and call the supervisor extension. Then if they press it a second time the caller, the agent and the supervisor are all bridged together.

Thanks. Both of those suggestions worked.

Avayafreakje you are the MAN!! I did not even think of looking there since I did not have any attendant consoles. Thanks.

I am trying to add a night service button to one of our G3's. I get the error message that this button does not meet the min. or max. of this option. Is there an easy way to find the existing night service buttons? There are no console attendants on this system. The manager is too cheep to...