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snowman50 thank you. Your answers were spot-on. Your answer must have snuck in as I was typing my last post

Solved I guess it was a long day when I was sorking on it :-) The Feature problem isn't a problem that's just how it works. In basic mode it's looking for the user to input a code after pushing the Fearure button. It uses The calls going directly to voicemail it was doing exactly what it...

Additional info. I tried a 9508 phone and it has the same problem with the Feature button as the 1416s I recreated the SD card down to 11.0.0.2.0 build 23 which is the same version of my other SD card that worked with no problems but it had had essential edition and I'm trying to get basic...

Basic mode 11.0.4.2.0 build 58 and also 11.0.4.1.0 build 11 1416 telephones 2 combo cards I can not remember the last time I set up a system in basic mode and now I am recalling why, for basic they're kind of a hassle. I hope I am missing something simple. I have tried 2 different SD cards...

Can the wav files for a user's messages be individually deleted in the Avaya>IP Office> Voicemail Pro>VM>Accounts>User name folder on the VM Pro server? or will this confuse the IPO and muck things up? I have a customer that has 1,000s of old messages and it would be best to selectively delete...

Thank you for the concise answer. That has all the info I need and I feel much more confortable going forward. The service provider does have a fiber to copper gateway installed onsite. They even have a T1 monitor box with Bantam jacks for T1 testing. Thank you for the great info.

Hello, I have a customer that has a Toshiba CIX670 that I have been maintaining. I am surely no Toshiba expert but have figured things out along the way over the years. My background is Nortel and the Avaya IP Office. They are switching phone providers and this has turned out to be...

Hello, I was wondering if there would be any complications with using essential edition with embedded voicemail for about 150+ extensions if all of the mailboxes are configured to forward messages to email and not keep a copy. I know storage wise using embedded wouldn't really wouldn't work...

Thanks everyone. All good info.

The more threads I read the more confused I am for what I thought would be an easy situation to fix. I have IPO with an analog extension configured as a paging port with a short code etc. It works great with my telephone test set in monitor so I know the config is good but it doesn't like a...

Snowman50 You're a genius it works perfect. Thank you!

Thanks for the help I'm glad I wasn't missing an easy obvious solution. It just seems like it would make sense to light the hunt group voicemail collect button.

Budbyrd, I have that set and working but all that does is light the main notification light on the top of the set and the round visual voicemail button. With this there is no way to tell if the message is for the personal mailbox or one of the hunt groups you just know you have a message...

Sorry I should have included It's 9.1.12 essential edition embedded Joe2938 is right I'm trying to light a specific button for hunt group messages. So glancing down at phone the user can see which hunt groups have messages.

Hello Is there a way to light up a button for messages left for a hunt group. I searched tek-tips but all I found was how to light up the general notification lights and not specific buttons. With my setup it currently lights up the visual mail button and the main notification light on the top...

IPO v10 with VM Pro on UC Module I have a doctors office as a client. They have 5 doctors who take turns being on call and sometimes they have another off-site doctors office cover for them. To reach the on-call doctor is only an auto attendant option after hours. There is only 1 doctor on-call...

I'll do my best to keep the info as brief as possible I have a SIP trunk. Inbound/Outbound calls work fine. I would like to change the outgoing caller ID that shows up on the phone that is called. I thought it was straight forward but I am discovering it is not. I have tried many settings but...

Thanks Curly. Yes I tried another working ATA2 and power supply. I also tried a different digital extension but with same result. Reset MICS too. The only ATA settings I changed were the off-site/on-site. I've tried dialing out from all different lines on the main cabinet and some off of a 12x0...

I have a customer with MICS 4.1 They have an ATA2 with a cordless phone. The phone misdials most of the calls. I put in a different ATA2 same thing Tried a new cordless phone same thing Use my buttset to call out same thing I'm plugged directly in to ATA2 so it's not a wiring issue. I have my...

Hi obt Thank you. Do you know where I can assign mailbox 998 to a particular extension? I can not seem to find where to check this or assign it. Thank you