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Wondering if anyone can comment on the observe functionality. It is currently working for active acd calls, but supervisor has stated that when acd call is put on hold they can not hear the call taker on their active outbound call on a outbound line. Should this also pick up the call on a...

Hey Ken, a press option Tree at the main greeting. We created a caller app on VM and then forwarded the main line to this mail box as opposed to the auto attendant. Not sure if there is a better way but it seems to be working, we will need to tweak it a bit but not too bad so far. Any other...

Is there some way to create a press option (tree) or caller app for the auto attendant in AAM? Thanks Wichie

I have an external line that that points to a CDN then out of service to a scr key on a 3905 on an add on module and I want the key to forward to an acd again if it is not answered. I can't change the forwarding on the 3905 so I have created a 500 with cls fna, fba and FTR FDN 9999 (acd CDN)...

CLS is identical between the two sets

Heres a weird one: Dial ext 1768 from a m3905 and name display comes up and then changes to another name. Go to another 3905 that is programmed identical and it stays as the labeled name at the far end. I cleared the callers list, rebooted the phone and this is still happening. Thanks Wichie

Looking for a busy hour report on AACC, is there such a report? Thanks

Issued resolved Page 3 Conf/Trans on Primary Appearance? Should be set to “Y” Thanks

We are in the middle of transitioning from CS1k network to an Aura network. Half sites on aura others still on cs1k. The pri is still on the CS1k. What we have discovered is when a admin assistant answers a call on one of the bridged lines that the caller originates directly from a Nortel...

Thanks Jimbo Found it now.

Next question and I cant find anything on this on our 96xx sets the screen eventually goes black like a power saver mode, is there anyway to extend this timer or even turn it off? Thanks

Figured it out sort of.... we have redundant AADS with a cluster ip. when uploading the settings and image file it was only going to the first server in the cluster. I manually uploaded to the second and now it works on every phone. Need to investigate if the files are supposed to sync to both...

Hello I see some old posts but nothing current. Trying to upload our company logo for the screen saver. We are at rel. 7 with redundant aads with a cluster ip. I have uploaded the settings file with the screen saver option enabled as well as our custom jpg file threw the aads web page upload...

Hello didn't see an issue like this in searching so hoping someone can help, We are installing sysmgr on our own vmware environment system runs fine on the host we have it installed on but when we try to migrate to another host it fails at 20% then goes back to the primary host. Only way it will...

thanks Joe but I don't want to make it a hotline, I want it to ring a destination if the other party hangs up and the handset is not hung up or if someone picks up the handset but doesn't dial after a set time. Thanks

Looking to see if there is a way to program an analog station to ring another extension after the receiver has been picked up and nothing dialed after a certain amount of time. Thanks

Getting random calls to two agents with dead air and just a trunk id. Just on one skill set/que. Calls come in to one site and are redirected over sip to another. Long standing issue we cant recreate any help would be greatly appreciated. wichie

Any way to run a report to see what the daily call volume on the aam? and also any way to see how many callers hit zero? Thanks Wichie

Have an intermittent issue where a call in this one skillset/que occasionally routes a call to two agents at the same time. They can hear each other but there is no caller present. Thanks

Ok... ive given up and set the main lines to answer to ivr again. It works perfectly fine this way. as soon as I have the lines go to a ring group first then ivr I get double ivr, also get old greetings on a transfer to an extension.... any tips on this setup? Thanks