sets not ringing in ring group

[wichie13]

I have changed a customer on analog trunks to answer to a ring group first with two sets and then go to attendant if not answered. when I call the main number it now rings a delay before going to vmail but the two sets don't ring.

Thanks

Wichie

 

[wichie13]

I did a log trace and I see it going to the ring group 202 I created.

Used as Destination by 1 Object:?



Edit Ring Group


Group Description:?
Ring Strategy: ?





ringallringall-primhunthunt-primmemoryhuntmemoryhunt-primfirstavailablefirstnotonphone
Ring Time (max 300 sec) ?
Extension List:?






221
234
Extension Quick Pick ?
Announcement:?

None
Play Music On Hold?? Ring
CID Name Prefix:?
Alert Info?:
Ignore CF Settings?:
Skip Busy Agent?:
Enable Call Pickup?:
Confirm Calls?:
Remote Announce:?

Default
Too-Late Announce:?

Default

Change External CID Configuration

Mode: ?




Default

Fixed CID Value:?

Call Recording

Record Calls?
Always

On Demand

Never



Destination if no answer:

== choose one == IVR …

 

[theislandtech]

What is the ring strategy and ring time?
Does "attendant" mean an extension or auto attendant?
In the ring group what is set for destination if no answer?

 

[wichie13]

ringall and 20 seconds

 

[theislandtech]

are analog trunks in a rollover from the provider and each trunk has an inbound route pointing to the ring group?

 

[wichie13]

yes

 

[theislandtech]

from another extension can you call the ring group?

 

[wichie13]

yes i can but it says calling.... theres a long delay and then it starts ringing. not sure where the delay is coming from.

 

[theislandtech]

Those ext don't have DND CF or other features activated?
Can each ext be called from another ext?

 

[wichie13]

phone rings fine direct dial. no dnd. the call group rings eventually. about 45 secs later

 

[theislandtech]

I believe I would delete and recreate the ring group with a different number like 600 and change the inbound routes to this new rg

sounds like it is trying to find ext 202 before going to the rg

 

[wichie13]

Ok that seemed to work, now I have a new issue.

It rings the sets but it sends it to ivr while it is still ringing the sets in the ring group. 0ne or two rings and if they pick it up in those last two rings they have the caller and the ivr....

 

[wichie13]

i changed the ring time to 10 secs but now it only rings twice

 

[theislandtech]

how are the analog trunks interfaced to the ucx?

 

[wichie13]

Internal analog card

 

[theislandtech]

wiring verified, sounds like maybe a side cross between the trunks and the ucx

disconnect all the lines at the demarc but one and try that number

 

[theislandtech]

PSTN Trunk DIDs configured in the ucx gui

 

[wichie13]

Ok... ive given up and set the main lines to answer to ivr again. It works perfectly fine this way. as soon as I have the lines go to a ring group first then ivr I get double ivr, also get old greetings on a transfer to an extension.... any tips on this setup?

Thanks

 

[theislandtech]

as soon as I have the lines go to a ring group first then ivr I get double ivr, also get old greetings on a transfer to an extension.

A configuration error or wiring - connection problem
Post all of your DAHDi trunk configurations, all of the PSTN Trunk DID configurations, and inbound routes for all the analog lines.