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Hi MichaelRed, I am using a query in the database on call type and campaign of order, then producing a report on the queried data, its the report fields (text boxes)that I am adding the formula's to cheers jay

Hi there I have been trying to figure this out for ages but just keep getting incorrect figures. please help me..... I have two calculations in a report that I am trying to combine together. I have got the two fields working which are 1)the total number of orders taken ** =Count(IIf([Call...

Hi there I have been trying to figure this out for ages but just keep getting incorrect figures. please help me..... I have two calculations in a report that I am trying to combine together. I have got the two fields working which are 1)the total number of orders taken ** =Count(IIf([Call...

With the flashing light just add an analogue port on the skill and attach the light to the analogue port (make sure its an analogue bell or light. another option would be to put a queue calls button on the phone to flash when calls are waiting

We have had a new Java client loaded onto one of our servers that seems to have stopped the IVR agents from logging out on that server. This has been ok for a day so far but I will keep you updated many thanks jason

sorry just seen your previous post that you dont use CTI. It seems as though you use the IVR to play the account number to the agent. If the agent is required to press 1 to listen to the account number I would have to say that the IVR is playing it without the agent pressing 1 and it would be an...

Stopping and starting the vista application on the server rather than rebooting the whole server seems to work ok for us. You can also use the CTI server to log the agents back in manualy using the control tester under the vista start menu. How long have you had your IVR and this problem for...

We are still having some problems with our IVR DS1FD stations that Syntellect are looking into. The problem we have is that agents are being logged out of the ds1fd stations all the time. You can log the agents back in but it is a pain to keep monitoring. We tried to install a new Java client on...

sorry my mistake Avaya site admin jay

am i correct in assuming that ASA is to tell the caller the average speed of answer. If so why dont you just use the definity to tell the caller the time in the queue. cheers jason

rather than using cvlan loaded in to the mapd card, you can also go down the route of using DLG (definity Lan Gateway)and ct connect. CVLAN was mainly used for avaya apps talking to the difinity not third parties. you can download a trial of CT connect 5.5 from the intel website. it will...

Senior Telecomms Analyst over here.... also known as general gopher.... have you ever noticed when your half way through doing something, and someone comes up to you to ask you to do something and they say "Are you busy" I replied yes today and they walked away... give it a go...

Try this link, there is a daily bandwidth limit so keep trying daily but works as I just downloaded it www.angelfire.com/vt2/fibrenetics/IPagentV3.zip cheers

I had a similar problem to this a while ago, it turned out to be people calling the wrong extension. The extension they called was an analogue station that the night bell was attached to. All I did was change the extension number to something that was way out the normal DDI range. If you have a...

one other way is to list agent staffed, find out what extension they are on then busy and release the extension. cheers Jay

Don't worry now fixed ! Thanks

We are currently installing a Syntellect IVR. the connection from the Definity to the IVR is a T1 (24 channel, 120=ohm) ds1 card dip switches have been changed to reflect this. connection is set as DS1FD stations with the signaling as robbed bit etc... all this is correct. cable between the...

the syntellect one cheers jay

you have 2 options here. you can use the definity vector commands to calculate the EWT and tell the caller how long it will take to answer the call (announcements) or I recon you could use the definity EWT command in a vector to calculate the time and send it to a vdn that is monitored by the...

pbxman, It may be because you dont have your license enabaled, if you have a look on page 9 (i think) of sys paramaters cust optons you should have IP_agent release 3 linit 1(or 10 etc) for IP agent V2 you need Ip_agent rel 2 limit 1 etc try this link, let me know if you get it it 10 meg...