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Another thing that you can do is to create a phantom extension where the TN is only a logical TN. This is a very useful feature. However, you need to configure the phantom loop first. Go to LD 22 and print out the CEQU. Phantom loops are indicated by a suffix Ph. For better understanding on the...

Hi there, 1. To enable handsfree: On the individual TN, put CLS HFA 2. Forward no Answer On the individual TN a. CLS FNA CFXA (allows internal and external calls to be forwarded to an intended number) b. FDN XXX (the number it will go to) 3. Are you saying that you are currently under a...

Hi Peter, 1. You put MWC to YES for Meridian Mail. 2. Check the the 'nonworking' ACDs and look for MURT. This is where you put the route number for the music route. Marina

Hi all, Hope I can get help for this. Here is the scenario: a 2616 phone, configured for an ACD and it doesn't have a headset. Usually, the receiver must be off-hook before an agent can log in. My user wants to know whether he/she can log in without the receiver being off-hook and the status...

Hi all, I was asked by a customer to change the ringing for an analog phone. It is easy for a digital line since you only play around with DRGx. The only thing I could find on the analog phone was EXRx which is somehow connected to the FTC (LD 56). The question is, how do I go about doing this...