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Could you put a screen cap up here? I'm not sure I get what you mean...

It looks like your Manager wants a 'Virtual Multi-site Call Center' uhum... I'd say: check your bank account and ask Avaya about BSR, QSIG tie-trunks and maybe Interaction Center...

Our comapy's looking at an upgrade to 1.3 with S8700, but I'm not too sure on the network-security side.. Any of you guys got any ideas or hints on the risks? I just hate the idea off all these IP interfaces on my PBX... Thnx and Rgdz, Actaeon

And you could always take a look at www.nice.com ey :-)

Question: do the phonesets have a headset connected?

sk1053, about your problem of names and calling-id dissapearing after a couple of second, I think this is the problem: (sounds pretty stupid but is usually the problem:) If your softkey-buttons (menu in display) are empty and the softkey-menu is still active, the screan will appear empty but...

war veterans re-unite @ tek-tips.com! :)

Ronster, can the above be done without influencing CMS and CDR etc? I had the same problem... the time was set properly, but we didn't want to wait another 6 months till october to see if it would work... Greetz, Actaeon

If you are using the application DSA or ASA (Later release) for your system maintenance, start with having a look in the station-template function in the tab 'advanced' If you create or edit a station-template, there's a graphical function 'buttons' which allows you to administer buttons on the...

I agree with phoneman on his 'slow day in Defenity Land'.. Lately not too much high-tec issues around. But then again; mcopini has a good argument on the issue of how even experienced engineers can learn new stuff even from 'new guns' every time. The only way to learn still is to ask questions...

Could you please inform me how this ends? I have a similar problem... Rgds Actaeon

Provision is only available for AVAYA personel and AVAYA BusinessPartners. Rgds, Actaeon