Any idea why it isnt linking to my voice mailbox 1

[Guest_imported]

This is one of my vectors. It will not route to the mailbox when the customer presses 1. It is suppose to go to mailbox 344 but instead its just repeating the announcement 534. Any idea why its not going to the voice mailbox. I tested the voice mailbox by calling it and im able to access it and leave a message in it. But for some reason during the announcement 534 when a customer presses 1 to go to voicemail it doesn't. I think it looks correc but is boggled by why its not working. Any suggestion or help is appreciated...

01 goto step 15 if time-of-day is fri 16:30 to mon 08:00
02 goto step 15 if time-of-day is all 16:30 to all 08:00
03 goto vector 11 if staffed-agents in split 3 < 1
04 goto vector 7 if staffed-agents in split 7 > 0
05 queue-to main split 3 pri h
06 wait-time 2 secs hearing ringback
07 announcement 535
08 wait-time 32 secs hearing music
09 collect 1 digits after announcement 534
10 route-to number 344 with cov y if digit= 1
11 goto step 8 if unconditionally

 

[mcopini]

You should change step 10 into:

10 messaging skill xx for extension yyy

-where xx is your Audix huntgroup
-where yyy is 'active' for the mailbox with the same extension as the active VDN or yyy = an extension with mailbox, in your case 344.

Good luck

Kind Regards,
Maarten Copini

-Please let me know if this was of any help-

 

[actaeon1979]

Could you please inform me how this ends? I have a similar problem...

Rgds

Actaeon

 

[Blueline]

yxlor,

Is 344 an extension you can dial in the switch ? If so, that should work. You mentioned that it was a mailbox that you can access, but it must also be a dialable extension for the way you have that step typed.
If it is just a mailbox, then Maarten's tip will work.
Let us know.

 

[Guest_imported]

I tried mcopini hint but i it wont let me put in the voicemail hunt group. In my list of hunt groups I see a
group called Octel voicemail which that is our voicemail system located on group 99. When I try to add 99 into where it says &quot;split&quot; when Im in the vector it doesnt let me put it in. It says that &quot;Hunt group not designated for messaging&quot; that is the error I get when I try to put 99 in.

As far as dialing in from the outside or internally I can dial that mailbox number or a direct dial to that number and get into that mailbox. So the mail box seems to work fine. I just dont know why it wont go into it.

 

[roche]

yxlor, Looks to me that it should work. When skill 3 has calls in queue you should test this by doing a list trace vector xx and then dial a vdn that uses this vector and press 1 at the prompt. The trace should give you a hint as to why this step is failing. Let me know what you get from the trace.

Roche

 

[Guest_imported]

Roche,
I dont have a trace option after I hit lis. I have status stations only no status on vector. Im running R4 so its a little old and dont have all the options that the newer versions has. What other command should I use.

 

[clausen]

I state the obvious, but does the station have a coverage path? If it does, is it going to the right place? Try and put a bridge apperance extension 344 on your phone, as a test, and see if you can answer the call. If not look at your COR's. Make sure the vector COR has permission to call the station. Also use the command &quot;list events&quot; and put the vector number as you criteria should give some hints also. Hope this helps

Thanks

Chris

 

[lopes1211]

With G3V4 and prior, the tone clock board wont support &quot;vector prompting&quot; even if prompting is turned on in the PBX. You need a TN744C or higher call classifier board to actually collect the digit 1. If you don't have a classifier to collect the digit, the switch will just wait it's 5 second interdigit timeout and drop down to the next step since it never actually &quot;heard&quot; the one. Lucent has been good at selling software options like prompting without the hardware to support it for years.

-Chris

 

[clausen]

I would do a &quot;list config all&quot;. Look to see if you have a TN2182 or a TN756. Either one will do classification. Normally a low volume of callers are supported on all switches, typically 4 or more ports for classification. If you have a high call volume you could indeed &quot;run out&quot; of classification ports. Adding a TN744 would add 8 more and would of course help. The number of boards required woul depend on what your call volume is. I HIGHLY suspect that you do have the necessary equipment allready.

Hope this helps

Chris

 

[lopes1211]

Forget the list config all. Do a list measurement tone summary. See how many ETR ports are displayed. If the number = 0, that's your problem. The TN2182B tone clock has ETR ports but the TN2182 does not. I was incorrect earlier about the TN744C. The 744D was the first 744 that would support the ETR. This is a common pre-R5 issue. I have proved Avaya wrong 3 different times on this exact issue.