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when someone leaves a voicemail on a Avaya phone mailbox and the customer wants to export that voicemail to a file for training or investigative purposes.

I'm trying to run a report to find out how many 1120/1140 phones are still on our system so we can work with our customers to help move them to the new J-Series phones. How can I run the report and export that to Excell?

Thank you for your replies. I was able to find the needle in the haystack

I have a user that needs a voicemail on a phone downloaded. How can I download the voice file so we can send it to our user? Also how can we recover deleted voicemails?

When I was doing my morning checks I noticed a Media Gateway down. I ran the command status media-gateways and it says one is down but when I looked at all of gateways said their status is up. Is there a command to find out exactly what media gateway is down or where do I go to find this needle...

I'm working on a ticket where a user wants to change their coverage path. Currently its set up where they dial to an example 222-258-3692 and after 2 rings it will auto forward to 222-258-3693 but now they want the coverage path reversed. I tried creating another coverage path number to do just...

If I'm reading it right, we are on Version 10. Our setup is Voice Servers.

Unfortunately they don't know either. I remember a co-worker of mine showing me how to do it, but he is on leave for a month, and I need to try to get this done this week my regret was not taking better notes.

Morning all, I have a user that accidently deleted her voicemail but didn't realize it until after a couple weeks passed and she can no longer recover it. I remember there was a way to retrieve it in Office Linx I believe using the IMAPSTE - Diagnostics and Configuration Tool. Would anyone know...

Morning all, I have a technician who got a ticket to mask a number. After he did so through the Elemental Cut through it still did not work. I'm suspecting maybe a setting or 2 is not right. What command(s) would allow me to each for that number in SMGR or where can I go to find a list of all...

Afternoon all. Thank you for the help on this. Got the call tree setup and the customer is happy. Thank you again.

Morning all, I have a customer request to modify their vector. What he wants is the following: User calls the main customer support number collect 1 digit after announcement 1111111 play announcement 2222222 then route to number 111-111-1111 if digit = 1 route-to number 111-111-2222 if...