Traveler74
Technical User
Morning all,
I have a customer request to modify their vector. What he wants is the following:
User calls the main customer support number
collect 1 digit after announcement 1111111
play announcement 2222222 then route to number 111-111-1111 if digit = 1
route-to number 111-111-2222 if digit = 2
rout-to number 111-111-3333 if digit 3
play announcement 3333333 then route to number 99-111-222-3333 if digit 4 (external on call 24hr emergency number cell phone)
go to step 2 if digit = 0
end
I'm thinking I may need to create other vectors and put the announcements in them then point the selection to those vectors or is there a better way?
Any help would be greatly appreciated.
I have a customer request to modify their vector. What he wants is the following:
User calls the main customer support number
collect 1 digit after announcement 1111111
play announcement 2222222 then route to number 111-111-1111 if digit = 1
route-to number 111-111-2222 if digit = 2
rout-to number 111-111-3333 if digit 3
play announcement 3333333 then route to number 99-111-222-3333 if digit 4 (external on call 24hr emergency number cell phone)
go to step 2 if digit = 0
end
I'm thinking I may need to create other vectors and put the announcements in them then point the selection to those vectors or is there a better way?
Any help would be greatly appreciated.