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  1. coltgrow

    Avaya IP - Twinned calls picked up by cell VM if not answered quick enough

    @Nortel4Ever - I had multiple users running into this issue. 1 is using Google voice. The others are using cell phones.
  2. coltgrow

    Avaya IP - Twinned calls picked up by cell VM if not answered quick enough

    Thanks for everyone's feedback. I think I found a workaround for my issue. I'm still tracking it but... Mobility Mobile Dial Delay - 3 seconds Mobile Answer Guard - 0 seconds Telephony (Call Settings) No Answer Time - 15 seconds Telephony (Supervisor Settings) Status on No Answer - Logged On...
  3. coltgrow

    Avaya IP - Twinned calls picked up by cell VM if not answered quick enough

    @jose1000 [highlight #D3D7CF]I guess disabling the cell phone voice mail is not an option....[/highlight] Right. This one user is using Google Voice, which no longer has an option to disable it.
  4. coltgrow

    Avaya IP - Twinned calls picked up by cell VM if not answered quick enough

    @TouchToneTommy [highlight #FCE94F]Don't let the callers leave a voicemail, create a Leave action for the User in VMPro, and connect the Start to a Transfer that gets the caller back to the Hunt Group[highlight #FCE94F][/highlight][/highlight] Once the caller is sent to the twinned device, its...
  5. coltgrow

    Avaya IP - Twinned calls picked up by cell VM if not answered quick enough

    @Nortel4Ever [highlight #FCAF3E]"What happens with a direct call to the person's cell? The forwarding from cell to cell VM should be no different regardless of how the call is getting there - either a direct to cell call or a call from the IPO to cell."[/highlight] A direct call to the user's...
  6. coltgrow

    Avaya IP - Twinned calls picked up by cell VM if not answered quick enough

    Hello! I am having this issue where some users are not getting enough time on to answer their twinned calls before it shoots to their cell phone's voicemail. These users do not have system VM set up. Is there a way to have Forward on No Answer shoot the call back to the hunt group or queue...

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