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  • Users: MZKc
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  1. MZKc

    Cut off extension number

    i needed to change caller display name in extension settings from DTMF to FSKA
  2. MZKc

    Cut off extension number

    Directly to ipo... it has nothing external removing the first digit.
  3. MZKc

    Cut off extension number

    When I receive calls on my analog device, my display shows the number cut off. The image below is of my device's display, extension 398 called me, but only 98 appeared. It only happens with analog phones, SIP or J series phones show the extension number...
  4. MZKc

    External forward in IVR

    Eu precisei desabilitar a opção de inibir transferência para fora da central pelo sistema, falha minha não ter olhado, agora está funcionando. @sizbut por fora da IVR funcionava, porque seguia as configurações de telefonia do ramal e não do sistema.
  5. MZKc

    External forward in IVR

    I call the number, it goes to IVR, option 5 goes to an extension and from it I want to divert to an external number, but it doesn't work, it just doesn't work through IVR. It gives this WARNING message on the monitor, but the options mentioned are disabled. 0a3f0bcc02019f61 2.33660769.1 31405...
  6. MZKc

    Fallback not work

    URA is IVR. IP office release is 11.1.2.1.0 build 3. Using the overflow I can put the extensions to which it should ring, but using the fallback does not work.
  7. MZKc

    Fallback not work

    A call arrives through E1, goes to the URA, option 5 sends to a group with two extensions that has a 15-second fallback to another group,this fallback sometimes works and sometimes it doesn't. When it works, the other group has another fallback that sends to another group or extension, this...
  8. MZKc

    Avaya IP J169 and Alcatel OXO device

    I managed to solve it, the problem was in the sip domain, I just needed to put the IP, because I had put the port he would use, there was a conflict.
  9. MZKc

    Avaya IP J169 and Alcatel OXO device

    SIP device does not have second call configuration, these configurations are only within the IP Office :)
  10. MZKc

    Avaya IP J169 and Alcatel OXO device

    In the trace it appears that the device gave the BYE, I already updated the firmware but it did not work, and as the device is SIP, there is no way to edit the multi-line configuration that it has... in the avaya forum itself they said that this is a IP Office configuration, but my device is SIP.
  11. MZKc

    Avaya IP J169 and Alcatel OXO device

    My version is SIP, so I can't change some functions, like being able to receive two calls simultaneously, the multi line.
  12. MZKc

    Avaya IP J169 and Alcatel OXO device

    When I'm on a call and someone else calls me, the call I was already on is automatically dropped. I already looked in the settings and didn't find anything, it happens on several J169 IP Phone devices... I was told that I need to change a configuration on IP OFFICE, but I don't use IP OFFICE...
  13. MZKc

    J169 IP Phone disconnect second call

    But I want to connect my Avaya to Alcatel, to OXO, is there any way to change this configuration other than through IP OFFICE
  14. MZKc

    J169 IP Phone disconnect second call

    I imagine that my web manager is different from yours, as I didn't find any related options.
  15. MZKc

    J169 IP Phone disconnect second call

    Where is user settings? If it's the web configuration, I couldn't find anything.
  16. MZKc

    J169 IP Phone disconnect second call

    J169 did not accept to add the configuration "SET RESERVE_LAST_CA 1", when on the file it deletes the configuration RESERVE_LAST_CA 1", quando sobre o arquivo ele apaga a configuração...
  17. MZKc

    J169 IP Phone disconnect second call

    My version is 4.0.13.0.6.
  18. MZKc

    J169 IP Phone disconnect second call

    This is my device's settings file, I couldn't find anything like "Reserve last CA"...
  19. MZKc

    J169 IP Phone disconnect second call

    I didn't find where the field is "reserve Last CA", is it in the web configuration?
  20. MZKc

    J169 IP Phone disconnect second call

    I also have other SIP device models that work perfectly, but none of them are Avaya

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