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Appreciate it! Thanks again for your help!

I understand what you're saying. I just feel like we got/bought a lot of things we didn't need or have no idea what its for. If we paid for it, I'd like to utilize it if it helps me or helps the company manage the phone system better. We've had this system almost 3 years now and I've done my...

It looks like they're all set to 1 on 20-06. Guessing I would need to make the person in the department who is going to monitor/training a different number in the first column (#2) and then make the phones that will be monitored a separate number as well (#3). Then leave everyone else in the...

Yeah the vendor never really mentioned the software when they originally setup our phone system. I wonder what else we're licensed for but have no software or information on how to use it. I'll have to see if I can either get them to respond to me or find another vendor who can at least get me...

How can I tell which phone is on which COS? Is that in 15-01/15-02 somewhere?

Feature No Group Name Feature Name License Qty Expiry Date Used Licenses Remain Licenses 5304 Desktop Application UCS Attendant Client 70 Never - - 5305 UCS Client 70 Never - - 5309...

I'm guessing that is separate software/license from the SV9100 and needs installed on a server somewhere?

How would I choose those options just for an individual phone then? I don't like the idea of everyone being able to monitor everyone even though they'd need the commands to do it. Thanks.

That's good to know. I will leave 20-13-10 checked then. Do I need to do that on all 15 classes or just the first one? As far as I know we're only using one class. Unless it is talking about trunk lines which we have 15.

That was it! I didn't have 20-13-15 and 20-13-16 enabled. Just enabled them and it works now! That is cool! :) Thanks for the information.

Other than programming *01 trunk keys for each line in 15-07 (which I'm doing now), is there a way via software or web interface to monitor the lines? I'd like to see how many are in use and any other information that is available. Is that possible with the 9100 or does it require additional...

20-13-44 Live Monitoring? I have that enabled. Anything else to check for? Thanks!

I'm trying to figure out how to do call monitoring on the 9100. I've got 20-13-10 (Barge-in) checked. On the phone I'm testing with, I have 15-02-12 set to "No off-hook Ringing" which is the only way I know how to get a busy signal when someone is on the phone. I also had to uncheck 20-13-06...

Nothing listed at all in 21-17. 21-19 has our main line for the extension that mentioned the issue as well as my extension which did not exhibit the same thing.

Sometimes when users dial out, their caller ID comes across as the User ID from 10-36-00. (ECDSiP####) I haven't been able to replicate it by dialing from my line to my cell phone, but if the system calls me for an alert or voice mail I will see the ECDSiP####. One of our users said a customer...

We also have this issue. SV9100 with Edge Communications. Internet is 100MB up/down fiber. Router is a Cisco though. Same 30 minute issue. Sometimes it goes days without any issues and then like today, it's gone down 4 or 5 times overnight. Instead of restarting the SV9100, I was instructed by...

That appears to be how it was originally setup minus the automatic setting being disabled instead of enabled. So where do I set the night mode behaviors? Will callers no longer get the automated greeting in 47-13?

Thanks for the info. I haven't made any changes yet. Here are our current settings for 22-10, 22-13, 47-11, 47-12. I'm still hung up (bad pun) on 47-12. I guess I'm just confused why I can't enter a new entry for Friday on 47-12 line 2 for Friday 17:00 to Monday 07:59 that goes to...

They come in via DID (SIP).

Our vendor disappeared once they got paid so have been going it alone for several years. Was hoping this wouldn't be that involved but sounds like it is. I guess I could manually change the forward on 24-09 at 5pm to an internal extension and then change it back at 8am each morning.