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Thank you TTT and Critchey for your responses.. I now have a better understanding of how this forum is supposed to work.. I will try the programming that TTT described and let you know how I make out.. Help would be much appreciated if needed.. Thanks again.. Johnny

derfloh and critchey..Thank you for your responses and apology.. The IP Office I was referring to is in operation 24/7. It is a production machine and not a development box so I can not experiment and try different settings on it.. Like I mentioned in my original post before all of the...

Well.. obviously, either of you can't answer my very simple question And instead of trying to help me, you attempt to criticize and berate me.. Shameful.. So why don't you both go strike your egos and get off this site because your both not sincerely interested in providing assistance to...

Hey folks.. I wanted to thank all those who helped me setup a call queue for one of my clients. Thank you.. I was just wondering if an auto attendant can be setup while using a call queue.. The call queue is working fine and my client wants to be able to have a greeting when the shop is...

thread940-1811476 Thanks to all who responded with suggestions on my issue re the Admin feature next to the Features option in the display.. I upgraded the system from Basic edition to Essential and as you know the Admin option disappears.. Also, I did assume that by logging into the Manager...

Thanks fellas...I'll check with my client to see if they want the additional announcement..

Thanks Nortel4Ever.. I thought it would be more involved setting the queue up.. Thanks again.. John

Hi.. The system has embedded VM running the Essential License.. A hunt group would work and they have a prerecorded announcement that's plugged into the audio port and plays now as MOH.. They would like the first call to come in on line 1 and all additional calls to go into the queue while...

I'm setting up a calling queue in IP office 11.1.0.2.0 and was wondering if anyone has step by step instructions that I could use to set it up? The system has 6 trunks and two 1416 phones,, Thank you in advance.. John

I'm using 1416's..if the newer versions of 11.nn's don't allow the Admin option softies to be displayed, what options does the user have to program a button to an external # besides the canned options using self administer?

Yes..it is listed in manager as 11.1.2.0..the zip file was 11.1.0.200.0 I'll check self administer in help and see if I can turn it on.. Thanks all.. Johnny

I'm going up there tonite to setup voicemail to email. I would think that once I log into the KSU with the 11.1.2 Manger it would upgrade the firmware automatically..

Hi all.. I installed an IP Office system recently and found that the softkey Admin feature is not shown in the display and I searched the Web for an answer but didn't find anything useful.. Another IP Office I installed running 11.1 shows the Admin softkey next to the Feature softkey.. Anyone...