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Thanks. I figured it out. The problem was an intermittent connection on the RX data pin of the RS-232 cable. Apparently the workstation could transmit data to the printer, but could not receive data back, which was enough for the printer to print during the diagnostics, but not enough for the...

I'm not very familiar with these Micros systems. I was trying to test another roll printer on a workstation, and when I swapped the printers out, all the printers on that workstation stopped working. I put everything back like it was originally, and neither the IDN printer or the serial...

I don't recall the specific version revision, but the server is 3700, and the workstations are all Win 8.1. The LAN interface and all the clients are all on the same subnet, and I can ping them all from the server. After thinking about it, it could also have to do with the fact that their are...

Edit: I had made a post previous to the one at the bottom of this post fully explaining the problems I had, but alas I apparently only previewed it and didn't actually submit it... :( Initially, I couldn't get CAL to list the active/inactive workstations, and didn't even know of the existence...

i got it. I'll elaborate more later when I have more time. Thanks!

I manually input the parameters for the missing workstation and the process started. The machine rebooted and CAL automatically ran. It now shows that the replacement terminal has the identity and IP address of the dead workstation, but when I run MICROS Desktop, it asks me for the name and...

I found out how to decipher the code, and it let me into CAL. I picked the server, but the list of workstations is empty. You said previously something about overriding authentication, Is that the problem, and if so, is that something I do using the server or the terminal?

OK,headway. The documentation says that the window that pops up is waiting for me to "decipher and enter the correct access code". How do I do this?

I found a link on the terminal called McrsCAL Config. When I click on it, it just brings up a window with a numeric keypad and what appears to be six random numbers in the top left corner, with a place for me to enter several more numbers...

The desktop is empty. I can see CAL files and folders on the drive, so it must already be installed. Just to make sure, I am supposed to run CAL locally at the workstation, and NOT on the server, correct?

I'm on location now, but cant figure out how to run CAL on the workstation. I manually browsed to the program files folder and tried to run the cal applications, but one just started a service and the others did nothing. Is this something I am supposed to do on the server?

Thank you, I'll try it in the morning! When we get a replacement, do I just need to run CAL on it, selecting the proper server? And then select the now-offline backup terminal to configure it? Do I need to do anything with licensing, since the new machine will have a new MAC address than the...

Hello, I am new here so I really appreciate your patience. I have worked with many POS systems, but I am new to Micros. I have a customer that no longer has a contract with Micros, and their kitchen terminal completely died(power supply tests 12.1 Volts, power light comes on with switch, but...