Our agents have started receiving this message daily a couple of weeks ago. No changes have been made for months.
Has anyone run into this issue? Any help would be greatly appreciated!
See image.
Hi everyone,
I hope you're all staying safe amid this pandemic.
We're a contact center with about 7 agents that gets about 3000-4000 calls a day but during some seasons, we've had over 25+ customers calling at once.
We have 50 IVR ports
43 Messaging 5020
4 UpiQ 5020
3 Outbound 5020(for...
AlphaMann, you are a lifesaver!!! That's exactly what I was looking for!!!
I will probably just pull a copy of that file every day and import into SQL.
Thank you so much for your help!! You rock!!
Hi everyone,
Does anyone know if we can connect to the database on the NuPoint server or export the DB?
We'd like to be able to run historical reports on certain call flows without using the call flow report on the NuPoint. Reason being that when the server is rebooted, all of that data is...
Hi Everyone,
Is there any way to automatically default the domain name on the back-end of Web Ignite?
Currently, users are logging in with DOMAIN\USER
Is there a way to add the DOMAIN part so you only log in with the USER portion?
Thanks
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