As of version 88 of Chrome, more aggressive memory management processing within Chrome causes background browser tabs to suspend certain program 'timers'. When this occurs, the real-time SignalR connection between the Web Ignite Client and MiContact Center server is interrupted and the client loses connection, resulting in the end-user needing to reconnect to Web Ignite before it can be used again.
Resolution
Disable the throttling of background tasks (Google Chrome) / sleeping tabs (Edge)
Chrome:
In the address bar, type in chrome://flags and then press CTRL-F and search for the word throttle.
Set Throttle Javascript timers in background to disabled.
Close and re-launch Chrome, restart your Web Ignite session.
Edge:
In the address bar, type in edge://flags and then press CTRL-F and search for the word sleep.
Set Throttle Javascript timers in background to disabled.
Close and re-launch Edge, restart your Web Ignite session.
Additional Notes
Microsoft can also enforce background script timer throttling via a Group Policy. If changing these browser settings has no effect, work with the local system administrator and refer to this link for details on Microsoft enforcement:
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