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Today we got a blast of calls from seemingly every other employee in my organization when the Spectrum outage happened at about 12:40CST. What would be the best way to quickly have a message loaded up and play that would notify the users that the 'I.T. department is aware of the issue and...

We have an issue where when a user gets a voicemail that is set to copy or forward to email, they will continually get a copy of that voicemail every 3 minutes until we stop that service on their account. It has happened 4 times now and to random people. Has anyone encountered this before? What...

That worked!! Thank you Okkie26!

IP Office 500 on Linux Version: 11.0.4.2.0 build 58 VMPro client on Windows

I have a user that received email notice that he had a VM from someone he was looking to talk to. He is away and asked me to pull the VM for him to email it. Is there a manual way to pull from manager or VMPro? TIA

Wouldn't that always be seen by IP Office as a successful call pickup if it got handed off to the mobile twin?

We have a field user that has an internal extension but no physical phone and it forwards directly to his cell phone. The department heads want there to be a backup number that can be rolled over to another user in case the main user is not available. Here is the screenshot of what they came...

Thank you Okkie26, it was that!!

We have a new user that took over for a previous one and now it displays a message of 'Answer With A Smile' on is both on her screen as well as the internal calls she makes. Can't find it in her profile anywhere. Even on the J179 itself. Anyone know how to change that without resetting her...