Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Forward extension to cell phone with backup to 2nd cell phone

Status
Not open for further replies.

EricHaugen

Systems Engineer
Sep 27, 2019
9
US
We have a field user that has an internal extension but no physical phone and it forwards directly to his cell phone.
The department heads want there to be a backup number that can be rolled over to another user in case the main user is not available.
Here is the screenshot of what they came up with.
The top number is the primary and the bottom is the secondary.
What's happening the primary cell phone is ringing 1 time before rolling to the secondary.
ButterPlusMSho_jmok7e.jpg


Is there a way we can have it ring 3-4 times (20ish seconds) before rolls to the secondary?
 
Use twinning fot the first ;forwarding' Then use forward on no answer as 2nd.
 
Wouldn't that always be seen by IP Office as a successful call pickup if it got handed off to the mobile twin?
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top