J179 Displays a message that the new user does not want

[EricHaugen]

We have a new user that took over for a previous one and now it displays a message of 'Answer With A Smile' on is both on her screen as well as the internal calls she makes. Can't find it in her profile anywhere. Even on the J179 itself. Anyone know how to change that without resetting her profile all together?

TIA

 

[snowman50]

What’s wrong with it.

Some on has a sense of humour

So I will assume her name doesn’t appear or Extn number when doing an internal call.

Have you checked the NAME in the user profile.

Remember the name appears in to sections
Hint check the Full Name

 

[Okkie26]

I think it's the presence status set in One-X portal

 

[derfloh]

It's Amado possible to delete it with Voicemail Pro and IIRC through a short code.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[EricHaugen]

Thank you Okkie26, it was that!!