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Im not sure Kyle. But squency a week this issue happened again. Rgs, Duc Duong

Thanks for the reply! Kyle. Tonight I restarted CM then H323 backbone should go up. I did not change anything from the config. I am afraid that this problem may happen again. I still haven't found the exact problem and how to solve it. I'm thinking there might be a loss of sync between CM and...

Hi all, My system is working normal, but the morning today all calls from my phone via H323 trunks error. I make to list trace station and received "denial event 1575: SETUP msg send failed D1=0x9e97 D2=0x198b". Status signal link, stat trunk still inservice. But i cannot make call. Please help...

Hi AvayaTier3, That meaning I need license for EAS. Right? But i dont know why my customer still add/change agent-loginID ago. Brg, Duc Duong

Hi everyone, I made upgraded CM from 6.3.7 to 7.1.3 then i restored datebase again. But i can not find or make command add/list/change/display agent-loginID. Currently this system has some agents are running. Please tell me why i cannot make command add/list/change/display agent-loginID...

Many thanks Kyle. Sequently in a month this issue was been appeared again. I've got certificate on SMGR then install for client softphone. I only know to restore snapshot for SM and SBC at time this system working normal. Please guide me what have to do on SM, SMGR, SBC server.

Dear all, My system is working normal with SMGR 7.1.3, SM 7.1.3, CM 7.1.3, SBCE 6.3.7, TLS 1.2, IX workplate on Adroid 10, IOS 13, Windown 10. Suddenly, last week on EMS has alarm TLS No Client Certificate Present / process_tls_handshake_connect failed. All SIP client register on smart phone, PC...

Dear all, My system has CM, SM, SMGR with version 7.1.3. My issue is avaya IX workplate client install on iOS13 and android10 can not register to SIP account when using tls service. Please share me your experience to solve this issue. Thanks so much.

I'm using CM, SM, SMGR 7.1.3 version. My customer required me create a new scenario for incomming call from isdn below: - Create a new hunting-group include 4 extensions with type Circ - Incoming call route to hunt-group then to extensions. If extensions busy, no answer after 3 ringing the call...

Hi Avayaguy23, SIP domain in system manager and the sip phone using in lowercase letters. The SIP Phone running on Avaya E129, or 1608 hard phones did not logout. The issue only with 9608 hard phone. Regards,

Hi Kyle, Yes, the phone 9608 auto logout at version software 7.1.3 of CM, SM, SMGR. Now the phone logout after 2 days when i redeploy SM from profile 1 to profile 2 for admin max 4500 end users. But the log trace during some period of time, the phone does only send REGISTER message without...

Hi Kyle555, I dont change anything from 46xx file. I downloaded from support.avaya then upgrade for 9608 sip phone but when i make it with 7.1.x SIP firmware version on the phone display "Empty sip proxy server", i access to configure via "program" soft key when phone reboot but i dont see the...

Hi everyone, I've just upgraded my system from CM 6.3 to CM 7.1.3, SMGR 6.3 to SMGR 7.1.3, SM 6.3 to SM 7.1.3. Currently all SIP Phone 9608 auto logout after 4 hours and must manual register to login again. I try running with firmware 9608 sip at version 7.0.1 and 6.4.1.25. Please help me solve...