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Thank you guys, I added 10.18.5.64 to the route and now we have two-way speech. Your assistance is much appreciated.

We have no public IP configured as the provider is giving us a private IP for SIP. The current subnet for the Avaya applications is 172.168.X.X and the provider IP is 10.X.X.X. Please see attached the LAN and IP route configurations for both LAN 1 and LAN...

Let me confirm if SIP ALG is enabled on the router. We have a subnet for Avaya applications i.e. IP500V2, IPO SE, AMS, and ACCS, and the subnet where the agents log into the soft phones but can access the Avaya subnet. The current set up has an E1 line which is working fine no one-way speech...

Hello Guys, We have a SIP trunk set up on our IPO 500V2 but we get one way speech where by the customer calling can hear the agent but the agent can't hear the customer. I have attached the SIP traces for reference, any assistance would be much...

Hello guys, we have static when we dial a PRI line that terminates to an IPO 500V2. The static is only heard by the users answering the calls, but not the caller. We are using an Avaya Communicator and Avaya Agent Desktop applications. It's an IPO 500V2 connected to an IPO SE and ACCS. The...

Thank you guys I figured the ACCS User had the license tab as "Unlicensed". We changed it to "Basic User" and it's working fine.

Hello guys, We are using an IP Office short code to dial to our ACCS contact center but are getting a busy tone, when testing from an user extension. Please find attached the short code configuration and the IP Office SysMon trace for reference...

Hello guys, We are deploying the new ACCS release 7.1.0.3 in subscription license mode. The installation runs fine but we get the error attached when we run the ignition wizard, and we can therefore not proceed with installation...

Hey guys, was there a fix for this, we are having the same errors on both the J129 and J139 phones. We are running IPO 11.0.0.2 Build 23 The J129 are using TCP port 5056 Will appreciate any help

Thanks you're correct guys, the 3rd and 4th E1 lines terminate on the Phone extension base card as that's where the daughter card was slot as well.

Hey guys, having trouble with two PRI ports on the 500 V2. We have 3 telco E1 lines terminating to the gateway. The gateway has dual PRI cards with 4 ports as seen on the attached image. The problem is port 11 and 12 are not coming up at all. All telco lines work on the other two ports, 9 and...

Yes, you learn everyday, and no what's really there to be arrogant about with this stuff. Issue was on the Web socket lines between IPO and the SE server. Thanks.

Hey you can help without feeling superior or being arrogant, or don't post. I've figured the issue out.

I ran the trace but really can't decipher what it means. Please see below screenshot if you can help, I had the ISDN and call filters running...

Thanks for the response, we've configured a new E1 line but when we call the number it says the number is not in service although we have set an incoming call route for it. The telco shared with us the below screenshot saying that our gateway is not allocating a number...

Hi Guys, I just wanted to know if the following alarms on a 500V2 would affect ISDN calls from coming in from the 500V2 to the SE server...

I changed the environment and added added sip domain as both https and http servers. It's working now thanks

This is what I've tried so far: - Creating different short codes, and assigning them to the specific extensions. - Toggling with ARS configurations - Logged into the phone web interface enabled the dial out codes, including outgoing access code - Toggling with the button programming We have...

Hi, yes they show "Waiting for line" or "Incompatible" as soon as the outgoing access code is dialed. Yes, they are installed correctly they display feature soft keys, menu etc. they can even receive incoming calls. They are using the same IPO system as the J129s which can make outbound calls...

Hey guys, having some issues with making outgoing calls on the J139 and J179 phones. We also have J129 phones connected and they can call out using access code of 9. When I dial 9 on the other phones it doesn't allow the dial to be complete.