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Thanks for the advice curlycord, my colleague is just going to get a different extension as I can't quite seem to figure things out here.

Someone is moving offices, but their current phone cable is damaged and not working, so I can't simply change the physical location of their phone with Set Relocation On. I can change the DN in the new office to the old extension, but it doesn't seem to be changing the mailbox number (i.e...

Haha as you stated originally, I'm in over my head. This was just for a specific instance so given the amount of time and work that would have to go into it we've let this go, thanks for all the info.

Can confirm I'm on Callpilot 150. And thank you, that was exactly the problem! Colleagues are very happy and grateful, thank you.

I figured as much but wanted to double check, thanks!

Hey curlycord, I just updated an old thread, sorry for leaving you hanging. I am immensely grateful for all the advice you and others provide here, I would truly be sunk without it. I mentioned in another thread I'm not sure which version I'm on - the only info which seems related is Voice...

Was out on vacation, just got back in, thanks for checking back in! I don't see anything under Configuration that would allow me to do reporting. We're not very large so I have a feeling we never had that setup. I can't seem to find anything that tells me which version I'm using...these are...

One of my extensions does not have call forwarding set up, but after 2 rings it is forwarding to another extension in the building. I am at a loss - any suggestions?

Trying to get some basic reporting for my Call Centre, but am having difficulty figuring out if that functionality is even available to me. I'm not sure which version of as I"m not sure where to find that info. Any advice would be great! My predecessors did not leave me set up for success...

THANK YOU! Yes, that was exactly it. I had accidentally turned that to off a few months back, whoops. Thank you thank you

I have two phones, phone A (original extension 100) and phone B (original extension 200). These folks are swapping offices so I need to swap the extensions. We used to just move the physical phone which worked, but now when I swap the phones, they both retain the original extension. If I swap...

Thanks curlycord. When I go into F983, it asks me for LOG: but my password isn't working. Would I reset it following the instructions on this thread here? https://www.tek-tips.com/viewthread.cfm?qid=476164

Calling the same extension from a phone inside our system vs calling into our administrative line and punching in the extension is leading the calls to two different phones. Any suggestions on where to start looking at why the same is extension is leading to two different places?

Trying to forward calls to an external number, when I type in 9 before typing in the cell phone I want to forward to it's invalid. I've read that I need higher than 4.1 software to forward externally, but can't figure out which version I have. Does this sticker on the phone tell me which version...