DrowingInNortel
Technical User
Trying to get some basic reporting for my Call Centre, but am having difficulty figuring out if that functionality is even available to me. I'm not sure which version of as I"m not sure where to find that info. Any advice would be great! My predecessors did not leave me set up for success sadly...
Not sure if the Call Handling report is what I should be looking at?
Not sure if the Call Handling report is what I should be looking at?