Extension confusion

[DrowingInNortel]

Calling the same extension from a phone inside our system vs calling into our administrative line and punching in the extension is leading the calls to two different phones. Any suggestions on where to start looking at why the same is extension is leading to two different places?

 

[curlycord]

Check mailbox in F983 and see if the the Ext is the same as the sets DN

Check the sets DN is coorect via F*0 Intercom.








________________________________________

=----(((((((((()----=

http://www.curlycord.com

Toronto, Canada

Add me to LinkedIN

 

[DrowingInNortel]

Thanks curlycord. When I go into F983, it asks me for LOG: but my password isn't working. Would I reset it following the instructions on this thread here?

https://www.tek-tips.com/viewthread.cfm?qid=476164

 

[curlycord]

* "correct"


________________________________________

=----(((((((((()----=

http://www.curlycord.com

Toronto, Canada

Add me to LinkedIN

 

[phoneguy427]

If it's Call Pilot it could be a software version issue. 3.1 fixed that problem I believe.

 

[curlycord]

It did include a previous fix for a DTMF issue that was previously a DSP patch....is that the one you are thinking of?
ie. calling 22X would almost always call 222

"extension is leading the calls to two different phones"
Can you explain in detail what occurs?
Do you mean it rings two phones at the same time or does it ring one phone sometimes then other times the other phone?

________________________________________

=----(((((((((()----=

http://www.curlycord.com

Toronto, Canada

Add me to LinkedIN

 

[phoneguy427]

Yes, the dsp patch is what fixed the problem. I just upgraded everyone to 3.1. It seemed on the older versions the patch still didn't fix the problem completely.

 

[DrowingInNortel]

I have two phones, phone A (original extension 100) and phone B (original extension 200). These folks are swapping offices so I need to swap the extensions. We used to just move the physical phone which worked, but now when I swap the phones, they both retain the original extension. If I swap the DNs, calling 100 internally will ring phone B, but if someone calls our admin line and dials extension 100 it still goes to phone A. Hope that's clear...and thank you for the help

 

[curlycord]

Yes!

Set Relocation needs to be turned ON in the phone system programming under System Features.
Move the phones back as was first, then turn on Set relocation, swap sets but leave about 2 minutes between unplugging and unplugging at the same jack.



________________________________________

=----(((((((((()----=

http://www.curlycord.com

Toronto, Canada

Add me to LinkedIN

 

[DrowingInNortel]

THANK YOU! Yes, that was exactly it. I had accidentally turned that to off a few months back, whoops. Thank you thank you