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Hi All - Novice Mitel admin here moving into a new job that has Avaya. With Mitel, it was easy to call into a backend number to forward calls. In situations where staff cannot come in because of weather, they increasingly have the need to remotely enable call forwarding while at home. Is...

Thanks, techman. I tried that, didn’t work. That’s what the steps in the picture is doing but something is out of wack. No idea what the problem is or what someone changed.

There is no short code for 10 or 100. I’m not sure what you are asking for? In the post above, I mentioned that the systems uses Voicemail Pro. I was trying to give more steps that I tried for troubleshooting. I reset the passcode to 1234 but that didn’t help. I also tried just dialing the...

Below is what is taped next to the phone. Staff swears the process worked up until 2 weeks ago. Does Avaya have any kind of audit log that I can check to see if someone made changes? Either someone made changes, or staff is mistaken. Or they are covering up not completing a process due to...

So as far as I can tell, there is no short code for 100#. Whenever I dial 100 in the phone system, it goes to the voicemail system and asks for an extension and passcode. The Incoming Call Route for the main number leads to extension 13200 with a fallback of 8908. 13200 is a hunt group with 3...

Thanks for helping. I will be checking the system tomorrow to answer the questions. I do know that it is using Voicemail Pro. Thanks

Brand new to Avaya and only have Mitel experience. I have been forced into supporting a system that has 15 year old equipment and configurations so this is a bit overwhelming. I need help figuring out an issue with a huntgroup voicemail because it doesn't make sense to me. Instructions that...

After pointing out the several clocking errors, my vendor replied with: The 610 Avaya PBX has two PRI cards in it. There is only one PRI at the site and so only one of the ports is being used. Once upon a time, this was line 5, however it was switched to line 13 a few years back. I have...

Thanks for your help, all! HoldMusic, I believe you are on the right path. The PRI having issues has a clock setting that is different from the other PRIs. Per sizbut, I compared the clock setting to all other PRIs. My notes are below: Controller having issue: ***PRI having issue*** PRI...

New with this PBX, so please bear with me. Still gathering facts but wanted to post as the situation is urgent. PRI using Avaya IP Office. We have 5 controllers but only 1 is having an issue. We are alerted to the symptom of no calls in or out. When I log into System Status and click on...

Morning - Yes, IP Office 10.1. I found a few things that I could do remotely but not register a phone.

Hi All - Recently inherited an Avaya phone system that is physically 2 hours away from me. Luckily, I have reliable remote access and an outsourced PBX vendor for emergencies. I work with Mitel primarily so Avaya is new to me. With Mitel, I can easily setup a phone remotely within 3 minutes...