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Thanks for the information.

How do you prevents specific numbers from being dialed from Avaya extensions?

I checked the CORs. The end user informed me that this was working. There are other Supervisor's with the same COR that can successfully Service Observe.

LIST TRACE time data 11:18:09 TRACE STARTED 08/26/2021 CM Release String cold-01.0.890.0-26766 11:21:59 active station 53730 cid 0x28aa 11:21:59 G711MU ss:off ps:20 rgn:1 [10.83.201.224]:17134 rgn:1 [10.100.10.136]:6078 11:22:02 dial...

I have 1 user that is attempting to service observe extensions and gets immediately disconnected. The user keeps trying and sometimes he is able to connect to the extensions. Any thoughts on this issue? No other users are experiencing this issue.

7deedtz, Ok, thanks for the response. I tested the CORs and the closest one allow local and long distance for San Diego and International to Canada and Mexico.

7deetz, I just arrived at a new company and the CORs are not labeled with definitive information. I received a request to a station to a COR that allow local and long distance calls and restricts International calls.

I am trying to build a COR that will allow all calls and restrict international calls.

The calls get routed to two hunt groups with coverage answer groups. The NOC is setup to call into a DID that is assigned to an extension (24110) and the 9 agents that receive calls have bridged appearances on there stations. I built the vector below. The problem is the calls ring in to the...

Kyle55,9 Here is more detail. We have 3 non-agents in India that work from 1:30 am to 10:30 am MST. We have 8 non-agents that work the US from 06:30 am - 5:00 pm MST and 9 non-agents that will cover all calls outside of hours the between 5:00 pm to 1:30 am MST. Is it possible to create a...

I have a scenario in which we need coverage from three different teams at different times of the day. We would like to have team 1 cover inbound calls from 01:30 am to 10:30 am, team 2 from 06:30 am to 17:00 pm and team three from 17:01 pm to 01:29 am. What is the best way to set this up?

Thanks Vidmine. I just used a station with a DID pointing to it and setup EC500 with three different cell phones.

Looking for a solution on how to have a DID ring three cellular phones simultaneously.

Kyle, I have changed my extension to reflect on page 2 of the station form coverage after forwarding n. I have forwarded my extension to the new extension 64490 which has coverage path 1044. 1044 is the hunt group that has the coverage path 1044. Coverage path 1044 has coverage answer...

Joe, Thanks for the information, however the users randomly are out of the office there is not set time for them.

Thanks Kyle that seems like a solution.

Kyle55, Let me clarify I didn't submit the post correctly. The users are part of a coverage answer group with each users extension using coverage path 39 (voicemail). The calls ring into a hunt group that has the coverage answer group's number as the coverage path. They want the ability to...

What is the best way to handle this scenario. We have a coverage answer group in which the members would like to forward their extensions so that when they are out of the office all of their calls are answered by the coverage answer group. Created an H.323 extension that is inactive and a...

Has anyone experienced VDI users with Windows 10 unable to login to Avaya Contact Recorder version 12.0 The users are receiving a window that has them to enter and admin username and password.