I have 1 user that is attempting to service observe extensions and gets immediately disconnected. The user keeps trying and sometimes he is able to connect to the extensions. Any thoughts on this issue? No other users are experiencing this issue.
What if you traced from the observed phone also?
I would expect to see a denial here if it was COR based, but have you checked your COR observe settings?
I checked the CORs. The end user informed me that this was working. There are other Supervisor's with the same COR that can successfully Service Observe.
Is the supervisor logged in as an agent when they're trying to observe? That can be easy to overlook but I imagine a denial would have shown up in the trace if that was true.
The only other thing I see is that it looks like one phone is in a different NR.
If you run a trace on a good service observe does it look similar?
Are all of the conditions the same (is the supv in the office or at home, is the agent at the office or at home)?
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