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Hello everyone, I have a problem with my laboratory system. I can't start a sync between CM and SMGR; this is aborted immediately with the error "CM "oldcm" is not being managed by this System Manager server and could not be synched". If I create a new CM under the same IP, the sync works. But...

The adaptation looks good to me.. But I still can't explain the connection, why dozens of calls on the SBC/SM can be seen in the trace from a single call - or why these calls are occurring with error codes 486 and...

Hi Folks, While outgoing telephony is now working perfectly with my SBC, incoming telephony is not yet. In the case of incoming calls, these "rotate" between the SBC and SM and are not routed to the extension or the get acknowledged with a "busy". I see nothing at all on the incoming trunks...

Hello everyone, I have a funny phenomenon.. My Avaya SBC (Portwell) only successfully registers with the SIP-Trunk provider when I restart the SBC application in "Device Management". Has anyone had this phenomenon and a solution? Because the registration basically works, I would rule out a...

You are absolutely right, of course I meant the ringback. I've edited my post accordingly... We currently hear a busy tone on some extensions when they are logged off. However, we would like all extensions to signal a ringback when they are logged off.

Hello, I have a specific question about the configuration of the system or a specific extension. Specifically, our users would like the caller to hear a ringback instead of a busy tone when they log out of a workplace app/telephone. In fact, I've been experimenting here with an extension with...

Hello, again a very special question for a very special customer request. Is it somehow possible in the CM7 to play music or a specific announcement instead of the ringback tone in a Vector / Hotline until the incoming call is picked up? I have already searched in this forum and in the Avaya...

Hello, for a new ticket system, it is desired that incoming calls open a ticket at the same time. The manufacturer assumes that the CM must support so-called "Action URL's". For example: <FQDN of Ticket System Server>/cti.pl?Action=<Action>&Src=1234&Dest=5678 This URL would be called on an...

Hello, I try (still) to set up a hotline, but I've come much further through your help. I am currently failing to change the CPN. I would like calls from the participants of the hotline to be displayed with our hotline number. At this moment we have a Vector / VDN with the number 6000 which...

Here I am again ... ;-) Due to illness, I did not have enough time yet to test the suggestions enough, but currently I see solutions that will cost us mainly additional licenses. Unfortunately we have only 173 licenses and 165 of them in use, so there's not much air to breathe left. In the...

Creative configurations are always pretty ... ;-) Thanks! This is definitely a good approach, which I'll try first. Instead of two buttons for login and logout, I could also use the feature button for EC500, right? Then you could activate at the extension with a single button EC500 immediately...

Hello, I'm relatively new on the ACM, and so far had only experience on the Integral I33/I55. I'm trying to get a hotline to run as desired, and need a little "jump start" ... We are Using Avaya CM Release 7.0.1.2.0.441.23523. We have here a hotline, which is accessible via the (virtual)...