Hello,
I'm relatively new on the ACM, and so far had only experience on the Integral I33/I55. I'm trying to get a hotline to run as desired, and need a little "jump start" ... We are Using Avaya CM Release 7.0.1.2.0.441.23523.
We have here a hotline, which is accessible via the (virtual) extension 6000. If you hit 1 after an announcement , you will get one of the it-guys (ext. 96201, 96202, 96203, 96205), if you press 2, you will get one of my team (ext. 9019, 9777, 6969). In my first try i created a vector, a vdn and two hunting groups (ucd-mia) which work as expected. But we want all phones to ring at the same time and that you can still log out from hunting group. IPO has a function called "collective call", unfortunately it does not exist in CM7.
I have now created two coverage answer groups created with the above extensions, but now I fail to get log out working. Do you have any idea how to solve this? I'm from Germany and I apologize for my hopefully not too bad English... ;-)
Thank you in Advance,
Michael
I'm relatively new on the ACM, and so far had only experience on the Integral I33/I55. I'm trying to get a hotline to run as desired, and need a little "jump start" ... We are Using Avaya CM Release 7.0.1.2.0.441.23523.
We have here a hotline, which is accessible via the (virtual) extension 6000. If you hit 1 after an announcement , you will get one of the it-guys (ext. 96201, 96202, 96203, 96205), if you press 2, you will get one of my team (ext. 9019, 9777, 6969). In my first try i created a vector, a vdn and two hunting groups (ucd-mia) which work as expected. But we want all phones to ring at the same time and that you can still log out from hunting group. IPO has a function called "collective call", unfortunately it does not exist in CM7.
I have now created two coverage answer groups created with the above extensions, but now I fail to get log out working. Do you have any idea how to solve this? I'm from Germany and I apologize for my hopefully not too bad English... ;-)
Thank you in Advance,
Michael