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No, this started happening while we were still in the office. It always randomly happens when placing a call, whether internal or external, the other party will be able to hear the caller, but the caller will not be able to hear the other party. An immediate callback does not have the same...

We, and several clients, are having an issue with random one-way audio calls since upgrading IP Office to R11. Avaya Support is at the point where they want us to grab wiretraces which we can't do since we are all working remotely due to the pandemic. We upgraded to the latest release of R11...

Okay, but with each incoming line being its own DN, do I have to remove the "no call-waiting beep accept" line from their DNs as well? Or will removing it just from the Reception DN be enough?

Greetings Everyone, Setup: Reception phone that has all incoming lines as buttons using the : operator. When the receptionist is on the phone and a call comes in, they are not receiving the call waiting beep in their earpiece. It alerts visually, but not audibly. I have removed the "no...

The reasoning behind the process is so: 1. After hours, there is no one at any of the hunt group phones to answer calls, but there may be someone at a non-Hunt Group phone. With the Cisco system setup, that person was able to see that incoming call and answer it if they wished. 2. A person...

Okay, then is there a way to have some members of a hunt group ring silently and others to ring normally?

I have the flow set up and working. The problem I have is that I want an appearance to happen on Hunt Group 2. Using the button "Group" only shows whether a call is coming in for that Group, it does not display the Caller ID / Phone Number coming in. I want the non-HuntGroup users to be able...

Greetings Everyone! I am struggling to find a way to accomplish what was so easy to do with a Cisco system. Here is the scenario: 1. Call comes in and rings Hunt Group. 2. Call Overflows to second Hunt Group. 3. Call Overflows to PhantomUser Voicemail. In a Cisco system, I was able to...