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I had to change the coverage path criteria of the busy field from n to y. Now it works like I wanted.

I have a Vector that checks certain conditions and then routes the call to the hunt-group 3000 with the extension number 10000. The hunt-group consists of multiple members (the posted configuration has been sanitized). The hunt-group has the coverage path 3000 with the first point being a...

Hi All we have an extension that is permanently forwarded to a remote phone number. The owner of that remote phone number wishes that the CPN of the extension is displayed when a call comes in from the forwarded station, instead of the CPN of the original caller. Is something like this...

Hi all I have a Windows VM with a connected user where there's always an instance of Avaya Site Administration running. The reason for this, is that a report of a vdn is created daily (list bcms vdn xxxx) and then sent via e-mail with the reporting tool of ASA. When there's an interchange of...

Thank you for your kind message. Yeah there's probably a better solution, but I don't seem to find much documentation about how things work underneath and our VAR wasn't helpful at all. I've tried with the 3 TUIs (AUDIX, Aria, and CallPilot) that we have, but I couldn't get it to work like I...

Hi all I have found out how to achieve my goal. It may be useful to someone else, so below you can find out what I did. Fyi I am on Avaya Aura Messaging 7.1, other versions may behave differently. This file contains all the transcriptions of the audio files. Your system may behave...

Hi all I have a little update. I had to replace the files /msg/media1/mango/languages/en-US-00000000/prompts/CUI_STANDARD_TOP.wav and /msg/media1/mango/languages/en-US-00000000/prompts/CUI_NOT_AVAIL.wav with an empty audio file to achieve the first part of my quest. E.g.: cp...

Hi we would like to remove the automated greeting, the one where it says "Record your message after the tone. When you finish, you can hang up, or press 1 for more options" when a call is transferred to a voicemail. We have recorded our own greeting and saved it as an announcement that is...

The type of the extension of the flashlight is 9611SIP, so I don't understand how it's supposed to know that it's an analog extension.

Hello everyone we have an employee that is exposed to considerable noise levels in one of our stores, such that he doesn't hear his phone when it rings. We had a similar problem in one of our other stores, so we installed a flashlight that should blink when someone calls the employee. Our...

Thank you very much, that was exactly what I was looking for. Here's the solution I came up with, in case someone else wishes to do the same. Coverage path 100 looks something like this: Inside Call Outside Call Busy y y Don't...

Hello sorry for the confusing part. So let's say I have a station with the extension 1000 with the coverage path 1 100 and coverage path 2 t200. The whole setup looks something like this: Coverage path 100 looks something like this: Inside Call Outside Call Busy...

Hello Everyone, I'd like to combine the functions of a coverage path and a coverage time-of-day with internal and external calls. The coverage path should only apply to internal calls and the coverage path only to external calls. The reason for this is, that customers shouldn't be able to call...

Yes the phone of the user rings. When everyone is busy, then from the customers point of view it rings indefinitely until one of the agents becomes free again, then it rings on the agents phone. I've opened a ticket with the support company who have implemented this solution, but they aren't...

Here's the coverage path: COVERAGE PATH Coverage Path Number: 200 $ Cvg Enabled for VDN Route-To Party? n Hunt after Coverage? n Next Path Number: Linkage COVERAGE CRITERIA Station/Group Status Inside CallOutside Call Active?nn Busy?nn Don't...

I have now tried to do some traces when I call the vector and when I call the station directly. I have seen that this part is missing when I call the vector, but appears on the traces when calling the station directly. 13:37:24 no answer station 16501 13:37:24 coverage-path...

It ends there. In step 15 the call is queued in the hunt-group 50. The hunt-group 50 consists of the users who work in some sort of a call center. So basically the call is routed to a member of the hunt-group 50. The user has a coverage path with the conditions don't answer and dnd/sac/goto...

We have a Vector which we use to route calls to a group of people. We either play some announcements if the the shop is closed or queue-to a hunt-group if it's open. In each case where the call isn't answered it ends with an AUDIX System where the customers can leave some message. The users in...