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just for this user, please and thank you

Hello, A user asked me if I could change the number of rings on his desk phone before the phone forwards to voicemail. I think its at 6 now would like it to be 4. Is there anyway to accomplish this from the MOC terminal? System is: 2000 IVS/IVS2/IPS.

@belevedere, 2000 IVS/IVS2/IPS. I believe. I use Matworx to program the phones from the MOC terminal.

Hello, I was wondering if it is possible to have one of the Switchboard DSS console keys program to ring to an outside number. I know command code to use but when I enter the number I get invalid data error. I'm assuming because it's looking for the number I entered in a pool of all of our...

@belvedere @OzzieGeorge thanks for your help guys! I figured out which command code I needed to change the numbers. Now I have another question, how can I see a list or something with the dss console numbers? I know the first one is 01 and the second console is 08 but she has 4 of them. Is there...

@belevedere I use Matworx to configure the phones.

Hello, We have a receptionist who has a switchboard in front of her and I need to make changes to it for her. I can't seem to find the command code to configure the switchboard in the manual. Can anyone here point me in the right direction? thanks, Skylar

Hello, I had an end user ask me if there was anyway I can get call logs for our phone system. I am new to this system but I know it's a PBX System and we use Matworx for programming. Is there anyway to get a log of incoming calls to a specific number? Thanks in advance for your help

Hello All, We have a server here that I can remote manage everyone's voicemail box. I'm trying to login to the NEAXmail ad-40 on our voicemail server. I know the username but I do not know the security code. Is there anyway to reset it or is there a default one? thanks, Skylar

hey guys, I appreciate all your help and I hope I'm not too frustrating to deal with. I can' seem to figure out the moc terminal either. Nothing happens when I enter commands. I tried e601 + F8 (DE) + 7326 + F8 (DE) and then pressed F2(exe) but nothing happened. THe only F button that works is...

Hi Ozzie, I tried to interpret the codes but I got lost in the shuffle. I found a way to forward to voicemail via the MOC terminal. I just need my voicemail pilot number. Can you tell me how to find that and I can use commands from the MOC terminal? Thank you

Hey guys, thanks for your help so far. I'm still trying to figure out what the pilot number is for the voicemail. Do you know where I can find that info?

@belvedere I've looked at 2 phones and both are different. Users just press a voicemail button and it auto dials. 2510 and 2509 are the two numbers I have seen when dialing the voicemail. I tried using 2509 because that was the number of the phone that won't forward to voicemail. I tried using...

@belvedere how do I find the pilot number/what is the pilot number?

Hello all, i have a user's phone (Dterm Series E NEC) that won't ring to voicemail. It just rings until he picks up or the caller hangs up. I'm new to PBX systems, I just started at this company and no one here knows anything about it. Is this something I can do from the server or set from the...

Well this is weird but I tried calling the line from an outside number (my cell phone) and the phone rang for all to hear. Then I tried calling from a few different internal numbers and now all of a sudden the phone was ringing. I'm not sure what was going on but I appreciate your quick feedback

Hello, I recently started at a new job and the plant uses D term series e NEC phones. One of the phones is not ringing, I can see the call come in and the LED blinks when it does but there is no volume. I have adjusted the volume of the ring tone and it is all the way. When I change the ring...