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Redirecting Specific Calls
Thanks for that! Think this will be the best option to take. Will be add it in today.- Deaftone
- Post #6
- Forum: Avaya: CM/Aura (Definity)
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Redirecting Specific Calls
I can block the number no problem, but we want the problem caller to be routed to one specific extension that has a coverage answer group linked to it, meaning that anyone in that group would have the call directed to them. I've tried different options within the COR and the off-pbx setup in...- Deaftone
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Redirecting Specific Calls
Hey folks, I've been digging around for the last day or two and trying different configurations on the PBX, but haven't been able to get something quite specific to work. Could be that it isn't possible! Basically, we have a problem caller that is contacting one specific person to the point of...- Deaftone
- Thread
- Replies: 7
- Forum: Avaya: CM/Aura (Definity)
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REMOTELY BUSY AND RELEASE A STATION?
Are the remote users that are taking the calls logging in with Agent IDs? You can set up a feature access code to grant the ability to remotely log out an agent and lock down that functionality to specific CORs. Under "Call Center Features", there's the "Remote Logout of Agent Access Code"...- Deaftone
- Post #4
- Forum: Avaya: CM/Aura (Definity)
