Hey folks,
I've been digging around for the last day or two and trying different configurations on the PBX, but haven't been able to get something quite specific to work. Could be that it isn't possible!
Basically, we have a problem caller that is contacting one specific person to the point of harassment. The business have come back and said that they want all calls from this customer blocked from calling any number apart from two specific users who have been "nominated".
The user that's receiving the calls wants to keep their number, so going down the converting to VDN route isn't going to work here.
We have a complete block put in place for spam callers using off-pbx-telephone and a specific COR set aside for this. I've tried replicating this setup and adding in a coverage group to point the problem caller to, but I can only get it to perform exactly what the existing one is already doing by stopping a test number from getting through to anyone, or a bridged call is created, calling the origination point and including the number configured in off-pbx-telephone.
Is there something I'm missing that'd allow this to go through?
Thanks!
I've been digging around for the last day or two and trying different configurations on the PBX, but haven't been able to get something quite specific to work. Could be that it isn't possible!
Basically, we have a problem caller that is contacting one specific person to the point of harassment. The business have come back and said that they want all calls from this customer blocked from calling any number apart from two specific users who have been "nominated".
The user that's receiving the calls wants to keep their number, so going down the converting to VDN route isn't going to work here.
We have a complete block put in place for spam callers using off-pbx-telephone and a specific COR set aside for this. I've tried replicating this setup and adding in a coverage group to point the problem caller to, but I can only get it to perform exactly what the existing one is already doing by stopping a test number from getting through to anyone, or a bridged call is created, calling the origination point and including the number configured in off-pbx-telephone.
Is there something I'm missing that'd allow this to go through?
Thanks!