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Hi, I have a question. Is there anyway you could have a webform, with options and drop down menus etc, that then when submitted, link with CM and change things? Quite broad I know but for example we have an on-call system at work. It uses variables to set the person on call etc but it...

I see - sorry I misinterpreted the logic. However the offset is 00:00 anyway. I thought a bug with hol 52 too - but I have used it in the test vector and it worked fine. For whatever reason, when the vector was being used, it didn't see the current time was in that holiday table and moved on...

I thought he may of meant that after I hit reply, but the offset is set to 00:00 like the rest of our VDN's VDN Time-Zone Offset*: + 00:00 Daylight Saving Rule*: system Use VDN Time Zone For Holiday Vectoring*? n Regardless also, the time set on both holiday tables...

Unfortunately, the incoming call flow from the direct dial, into the VDN and then vector - there is only one vector, and one VDN. Ultimately list trace vector only shows the VDN that it should. Im glad its not just me.

Sorry not too sure what you mean about time set in the VDN? But it is worth adding that we use service hour tables in all our vectors - that was just in the above steps in the snippets.

Hi all. I am experiencing a problem within 1 of our vectors where it appears to be missing a step. Below is a snippet of where the issue is occuring. 04 goto step 25 if holiday in table 52 05 goto vector 96 @step 1 if holiday in table 8 25 # OOH...

Thanks for your replies. We do have the latest firmware, but we are aware that it is an old board. This could be the difference then between us Matt. Matt - if you could do some test calls that would be great. Kyle - I am going to add a new trunk out of hours and do some line tests with the...

Hi, Sorry post was abit vague. We use ISDN trunking supplied by KCOM, into G650 - DS1 interface TN2464. Using Avaya 6.3 Does this shed any light for anyone?

Hi everyone. Got a burning issue that non of us can figure out how this is working. So, part of our menu options, we have self-serve for customers, who can enter account details via their keypad. Standard stuff. We do have the IVR for voice recognition, however some lines do not offer the...

Hi, We have a issue thats been ongoing for over a year now. Firstly, we use Faxcom, which integrated with our Avaya, and out via analogue IDSN30 - standard stuff. We send faxes via Faxcom everyday, and they all make it to the end user absolutely fine, with no problem. For 2 companies we send...

Is there a chance you could point me in the right direction for modifying a report? I cant see where I go to do this

Hi, Thanks for your reply. The CMS report for 'in/outbound' is limited to checking 1 agent at a time. How do you change it to search up to a 1000 at one time? ODBC is only accessible by certain people for us, and just for ease of access, it would be good to do it just via CM/CMS

Hi, Quite simply, we need to find out who has made calls, in and outbound in the last year. We have a full agent export, but the only way I can figure to do this is by typing in each individual agent ID into CMS and manually checking against a in/outbound monthly report. There must be an...