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Hello Guys, It seems that disti has messed up some licences for us and put some under an SBC LAC. These have now been moved to the correct Licence ID however now the IP office requires the PLDS licence re-uploading. Does it require a reboot or anything like that? This is R11. Thanks, Chris

Thanks Guys, I havn't touched licencing before PLDS, was always just copy the key in. I have activated the licences in PLDS with the R11 lic. One last question, we took over maintenance of the system but not 100% sure we have the system password. They are unsure if it is it or not. Is there...

Do you know what happens to the licences on R7 when I upgrade? Currently they are just installed. Obviously now we use PLDS and WebLM Cheers, Chris

Hello Guys, What's the process of upgrading from V7.0 (5) and going to 11.0 (4) ? Is there anything to consider? I've not touched Avaya for ages with upgrades. Cannot find an upgrade path. Thanks, Chris

I am in Server Edition.

Hello Guys, Hopefully you don't need much more, I am using SIPGATE, 1 channel only and I have 5 licences. See alarm when inbound call compared with resources. Any sugguestions would be amazing :)

Just seen it, yes under the power user remote worker is enabled.

Hello, I've set them as a power user. I don't recall there being a setting for "remote user" ? Thanks, Chris

Just one more note from me, this is the monitor capture. Doesn't seem to tell me a lot thoug.... So it's hitting the system.

Hello Guys, I really thought that you both fixed my problem when I read this, this morning. So i've ticked on remote extension and set the port to also 5062. I've set the port to 5062 also on the network topology section also. See screenshots: Still having the Invalid extension or password...

Hello guys, Sorry if I've missed anything. Basically I have my lab environment and run a Softphone client (Avaya Equinox) works perfectly local on the same subnet as my IP office. I'm trying to route it externally from my phone when I'm off the network. Appreciate that this is a VM and I have...

Hello Westi, Unfortunately the main customer we use it for does not route out their voice subnet at all any traffic to and fro get's dropped. I could create a routing interface on their switches for the voice subnet so that I could access through the data vlan. Although I think dial up is...

Hello Pep, Can you confirm that it works at least with Windows 7? That is all we are running for the access as it sits in a little cupboard and we RDP to it. Cheers, Chris

Hello Guys, Our ISDN card in our remote access PC is really on it's last legs. It seems difficult to find alternatives I am turning to you guys to give me some ideas. I have seen USB to ISDN converters but not had any experience with them. Does anyone have any recommendations? Thanks, Chris

Hello, Thanks for your input, useful to know. The only thing I can notice is that we have a possible card failure, they have a VCM 64 card which has a ATM card bolted onto it. Now system status is reporting unknown card on the VCM64 I would guess the ATM has failed. They don't use analogue...

Hello Guys, Just wondering whether anyone has hard similar issues where receptionist picks up the phone and presses transfer to direct it to the correct place and instead of the end user hearing on hold music the call just gets dropped. I haven't been on the customers site to witness this...

Guys, Thanks you very much that worked. Never set up SIP trunk on IPO before kinda makes sense now :) Have a good weekend both much appreciated! Cheers, Chris

Hello, Just ran a trace on the IPO see below. 5000 is an extension number on the Avaya IPO in the trace you can see I dialed "245000" from the Mitel system, seems to go to 404 not found which I believe it isn't dropped off the (24). Setup on the ICR right now is: Any Voice LID 25 Incoming...

Hello, Unfortunately that doesn't seem to work :( Any more ideas? Cheers, Chris

Hello Guys, Very familiar with IPO but occasionally my head cannot work out what the issue is. So I have a Mitel, CM, IPO. All routing is working every phone system has an extension of "5000" but I am prefixing them with a dial code before hand. (Note these are all SIP trunked together) 22 =...