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Okkie26, I don't know exactly what SCN is. I've watched some youtube videos and I see it's an option that should be under the tab "voip settings" in the line option. However when I go there, I don't see the "supplementary services" thing that I see in the videos, so I'm guessing we don't have...

Hello, So a office of ours has moved, but the BRI hasn't been installed yet, so they can't make or receive external calls. To receive external calls we have asked our phone provider to tranfer all calls to a number at our main office and then we route it internally to their number. The issue...

Don't worry about it, already figured out that bit and everything else. You guys got me on the right path to figure it out myself. If anything I learned more by looking around a bit myself.

Never mind, found it! Thanks for the help guys, couldn't of done it without all your advice :)

How can you attach shortcodes to a time profile? As far as I can tell, shortcodes are bound to the user, not to the time profile? Thanks for the help so far, have a lot to learn about this new system... :/

Hello everybody, Our company just switched from Aura (which I only just started to get the hang of!!! >:() to IP Office. No I have to configure the phones in the garage in a certain way. The idea is that, during the office hours between 8AM and 5PM the phone goes straight to the reception...

Is there a similar command to check if a Vector is used? As well as for Pick-up groups, hunt-groups and announcements?

That does the trick, many thanks!

Hello, I've been asked to do a cleanup of our system here, seeing as we're switching to the IP office. In order to clean up the Coverage Paths, I would like to know if there is some way to use a command to know if a coverage path is used anywhere? I know you can do "list usage extention" to...

I just did a "list media-gateway" command, and noticed that with every site it said "y" under "reg?" and with the one where it isn't working it says "p". What does this "reg?" stand for, and could this be the issue? I just noticed I haven't explained the issue. The problem is that users at...

Or is there a way to restart a media gateway through the aura site administration?

Hello everybody, I'm trying to restart a G430 in one of our of-site offices. When I enter the IP in my browser, it's giving me the next message ----------------------------------------------------------------------------- This application requires the Sun Microsystems Java Plug-In, minimum...

How would a simple queue system work? So, we've got a vector setup that brings people in a choice menu (http://www.tek-tips.com/viewthread.cfm?qid=1773612)When they press 9, they get connected to the reception desk. At the moment, if there's more than 2 callers, the caller who's waiting, hears...

Ah...I see, so I'd need to setup a queue system of sorts...which only works with a vector...or VDN?

I know 47 is a comment, but I could insert a line before 48 and put "hear ringback" on that line, making the next line with is now line 48 (route-to), or wouldn't that work?

Could I make step 47 "hear ringback" and would that continue on for the second caller untill he's patched through in step 48? In step 47 they get routed to the receptionist at the desk. Just a station extention.

Hello everybody, So we've got this setup that people come into a choice menu. If they don't find their choice, they can choose 9 to be connected to the receptionist. When somebody does this, they get connected. However, when a there's a second caller, who also chooses 9 and tries to get...

I thought as much, but decided to ask anyway just to make sure :) Ok well, thanks for the confirmation!

H.323 and the 9640G

Hello everybody, A couple weeks ago, a bunch of people at the company got new extentions. There's a user who claims that before the switch, every number in the ranges that we own were listed in "contacts" on her Phone. At first I thought that she meant numbers she had saved herself, but no. She...