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  1. Lady_Nat

    Redirect a call after waiting/queue for x min

    Ive found this information very usefull. thanks a lot!
  2. Lady_Nat

    Redirect a call after waiting/queue for x min

    Thanks for the response, I have a question If i use "go to step x if oldest call waiting in skill x pri l > 360." it works for the call that has been in the queue for more than 360 mins or it works for the new calls before get in the queue?
  3. Lady_Nat

    Redirect a call after waiting/queue for x min

    What I want to do is to replace the step 13 with the time that the call has been waiting, instead of the steps - Variable D is a Stepcount 01 wait-time 0 secs hearing silence 02 goto step 20 if holiday in table 4 03 goto step 20 if if service-hours...
  4. Lady_Nat

    Redirect a call after waiting/queue for x min

    Hello! this is my first thread, does somebody knows how to redirect a call after it been waiting for x time. For example, I want the call to be redirect to the voicemail after it been waiting for 5 minutes in the queue. thanks! Nat

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