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Hi everyone I´m facing a new challenge with SBC hope you can give me your opinion. I´m trying to make outgoing calls so I can separate traffic from two different clients. Client "A" uses SM "A" and outgoing traffic is working fine via interface B2 Client "B" uses SM "B" and I´m trying to use...

Thank you very much biglebowski, Arlo555, certificates were right from Genesys and Avaya but it was necessary to apply a TLS Client and Server Profile in Sip Server and Network Flow so Avaya certificate could be added in the tls handshake.

Hi Arlo555, in a trace my provider sais that I should be sending a key as in the example attached (key). Plus he sais I am not sending my CA cert I got an error as in the image attached (cert)

Hi, does anyone have an opinion about this issue? I have installed certificates in my SBC so I can connect to Genesys. In a TLS trace I can see that I am receiving Genesys certificates but I am not sending mine. I have checked interfaces, profiles, network flows and I can not see where the...

Hi everyone, does anybody have an idea with this issue? I have carriers A, B and C connected to my SBC for incoming calls. Carrier A has its own interface. Carriers B and C shares another interface with a public IP. One of my clients wants to take carrier C for outgoing calls but SBC always...

Thanks a lot biglebowski and Wanebo!! Genesys says that connection is possible with NAT traversal but definitely we are going to use SBC as you mentioned provides security and less troubles. Best regards.

Hi everyone can anybody help me with this challenge? I'm connecting a SIP trunk between avaya and genesys. Genesys is working on cloud so they provide me a FQDN to make the connection and I gave them a public ip address to get to my session manager so I'm doing NAT to get my voice network...

Thanks a lot avayaguy23 now outgoing calls are working fine!! Best regards.

Hi guys does anybody know how can I get the caller Id in an outbound sip call through system manager. I´m getting this: anonymous@domain.com but I'm expecting this: dialed_number@ip_address or domain Incoming calls are working fine but I´m trying to reach the PSTN for outgoing calls Regards.

Thank you very much guys. That's correct there is a network overlap on both ends. So I think we better look for another option to make it work.

Thanks for your answer. I´m using an adaptation with parameters odstd and iosrcd to avoid any conflict with domains. Is there any thing I am missing?

Hello, can anybody please help me whith this issue? I´m building a sip trunk using Session Manager but in the Reason Code field of Sip Entity Monitor tool I see "403 Forbidden" despite conn. status and link status fields are UP. If this information is useful There is a NAT between both PBX to...

Hi everyone, I have this problem with AAM. I have configured in System Parameters to include Caller Id so I can know where the call comes from, nevertheless when I check every new message it just indicates date and time but not the calling party number. Any idea? Warm regards.

Thanks a lot for your contribution. Problem is solved!! Best regards.

Hi all, I have a problem transferring calls to a survey IVR. Hope I expalin myself. I have two acd hunt groups that need to transfer their calls to a survey when finishing every call. In this survey it is necessary the agent-id to be registered in a data base so agents performance can be...

Thank you randycarroll, it would be the logic option but clients simply don´t want to hear that last menu :S

Hi everyone. I have a problem with my aura messaging. After users leave a message there is a menu that says: "press one to finish the call or press two for more options". Users just want to finish their calls with no more interaction. Does anybody know how to disable that last menu? I really...

Hi everyone, I have a problem with avaya onex communicator 6.1. Every time I redial a number using the redial button or click to call option it adds a "+" sign at the beginning of the redialed number. Dialing rules I am not using dialing rules so I don´t know what is happening. Any idea...

Thank you guys. version 6.0.07 service pack 14.03 works fine!! Best regards.

SSH is ticked. Do you know a site different from avaya where I can download the most recent release?