Search results for query: *

The fax numbers are DID's. I don't know if they are analog trunks or not and really don't know how to tell. I wouldn't know how to add an entry to the Incoming Routing. I'm just trying to not have to get a new fax machine right now because we are trying to get away from faxes and only use...

We have an old Merlin Magix phone system and we have 3 fax lines. Those fax lines go through the system because we have to dial a "9" before the number when we fax just as we do when we call out. One of our fax machines is dead and I want to have faxes sent to our main fax number when a...

Thanks TouchToneTommy, I just will need to figure out how to do it.

We have an old Merlin Magix 1.0 phone system and we use 24 channel PRI. We want to change to use just 12 channels so we can save some money from our voice provider. I want to know how I can "busy out" the 12 channels. Thanks SEG

Hey, it didn't but now I changed it and told the system it had a phone and now it's working. I think it started back several weeks ago when I had to replace the voicemail board and evidently forget to reprogram this extension. Thanks you!!

I know its working because I can dial #53 and the extension number and it turns it on but then it won't go off unless I dial #*53 to turn if back off.

On one of our phone extensions, when a voicemail is left for him, the message light will not light up to let him know he has messages waiting.

Here is what it printed for ext 300; A EXTENSION INFORMATION A Extn SS/PP Type A 300 7/12 T/R A CTI Link : No Alarms: ACTIVE A Pool Access : A Page Group : A Primary Coverage : A Secondary Coverage : A Coverage Group...

Okay, now, how do I do that from WinSPM? Thanks!

Is there a way in the WinSPM to get a list of the available trunks? Sometimes when a call comes in, the night ringer out in the shop will ring. It is programmed to extension 300 but I'm trying to find out why it sometimes rings when the night service isn't even turned on. The system is Merlin...

Thank you TouchToneTommy! That worked!

I want the night service calls to go to 9991 extension and that's working now. Just need the message waiting light to work now.

Okay. The night service works but when a message is left, the main console message waiting light doesn't light up now. This was not a problem until I had to replace the 617B49 MM board

Also, when an outside calls comes in to the main console and the night service isn't on, the voicemail doesn't answer. The phone will just keep ringing and ringing and ringing.

Okay, I replaced the board and the voice mail system is working. However, the message waiting light on the main console won't light when someone leaves a message on that extension. The night service voicemail goes to 9991 and you can leave a message but the light won't show a message but yet I...

Okay, I tried all of that earlier today and still nothing. So, I am returning the board and purchasing the EXACT same board (617B49) that came out of the system. This one comes with a 6 port card but I am going to put the 4 port card that came out of my system into the board when I receive it...

Telecomboy, I did a board renumber but that didn't help. I did notice, however, before I did it, all but 4 of the port lights were lit. Before, all the port lights were lit green. After I did the board renumber, all the port lights are all on green again and the status light is still orange.

Thanks to everyone for your responses.

The old unit was a release 2.0 (617B49 board). So that means I have to set up all the voicemail again including the auto attendant and night service? It had been backed up I believe in 2010 or 2011.

Telecomboy, I kept the 4 port pcmi card that was in the old 617B49 card and put it in the 617C49 card that I purchased. I haven't done a board renumber but I will try that when the systems is idle. Once that is done, can I restore the info on the 4 port pcmi card so that I don't have to reset...