I have an merlin messaging v1 system and on one of my phones, the message light doesn't light up 2

[sglascoe64]

On one of our phone extensions, when a voicemail is left for him, the message light will not light up to let him know he has messages waiting.

 

[merlinman]

I would suggest a SELF TEST of the PHONE.

Press INTERCOM
Press SPEAKER
DIAL *00,

All LEDs should light up and a loud sound will play.

To get out of SELF TEST, pickup and then hang up the receiver.

If it doesn't light with SELF TEST, the set is bad.

If it does, then we gotta see what is really keeping this from working.

But, I would start with the self test.

http://merlinmanswebpage.yolasite.com

 

[sglascoe64]

I know its working because I can dial #53 and the extension number and it turns it on but then it won't go off unless I dial #*53 to turn if back off.

 

[TouchToneTommy]

In the Merlin Messaging, is the mailbox set as "with a phone" ?

 

[sglascoe64]

Hey, it didn't but now I changed it and told the system it had a phone and now it's working. I think it started back several weeks ago when I had to replace the voicemail board and evidently forget to reprogram this extension.

Thanks you!!

 

[TouchToneTommy]

If a mailbox is marked as No Phone, transfers from the auto attendant go directly to the mailbox instead of transferring out to the phone and covering back to the mailbox, and since there's no phone, there's no need to light the light!