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Rcc1000, They have one extension that is set to External CFWD when AA transfers a caller there, but this problem was happening prior to that being implemented. Thanks for the idea.

Thanks guys. The help is much appreciated. I'll follow up once I resolve the issue.

Thanks to each of you for your replies. Really appreciate the suggestions. TouchToneTommy, the time setting in the Partner that you are referring to is "Hold Disconnect", yes? That's the only one I'm aware of. The office is currently unoccupied,due to the Covid nemesis, so testing is not a...

Hello, An ACS R7 that I installed a year ago in a law office has 4 CO's from Charter. AA picks up after 2nd ring. Every now and then, customer reports all lines lit up and they can't access dial tones until they unplug the lines from the Charter modem and plug them back in. Of course, Charter...

Here's one that I've never seen before: MICS R6.1 Startalk Voice Mail Unit (don't know SW level) POTS Lines Incoming calls are routed through a simple AA menu. Calls ring at the chosen extension. User answers the call, places caller on hold. Line indicator flashes as it should. After...

I'm in the process of programming a new Call Pilot 150 for a customer, to replace their CP100 (not enough mailboxes). I'm doing the programming of the new unit on a MICS s/w 7.1 non-XC here at my office. I'm going to install the new unit onto my customer's MICS, using the same system ports as...

Received replacement software card and NVRAM sleeve. No luck. Upgrade to 7.1 went fine, but 7.1XC never stopped flashing. I waitend 1.5 hrs. I have no idea what the solution might be, but I'm out of ideas. Thanks for the help you all gave along the thread, in any case.

Thanks for your responses. I've got some new software arriving tomorrow, so I'll let you know what happens.

Thanks for your reply. The NVRAM is refurb, I think, and it has an "03" under the NT part number. Release 3, I suppose?? Someone on this forum said that he starts by putting the new NVRAM sleeve in place with the original software, and then upgrades from there. I admit, I did not disconnect the...

Yes, I did it according to the manual. Everything I've read says that this should be plug-and-play. I've read that it can take a long time to load the XC software, but I don't think that it should take 3.5 hrs..

Hi there. I attempted a software upgrade in order to add a 2nd fiber card to an MICS. I started at 6.1 non-XC, powered down, put in a R2 NVRAM sleeve and 7.1 non-XC software card. Powered back up; 10 minutes later, 7.1 was in place and all programming retained. Powered down, put in the 7.1XC...