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Thanks - can you elaborate how I would do the priority call back

Please assist - I'm stuck and was certain the button assignment was SEND-CALLS secretary /manager setup for her to make sure he does not get any calls but for all his calls to come to her is to setup a SEND-CALLS on her phone with his extension number with a coverpath on his phone pointing to...

Depends on how you upload the announcement file - I suggest you delete the entire announcement and create a new one from scratch. I used to use filezilla to upload announcements through file-xfer now I just go straight to announcement in ASA - more user friendly hope this helps...

sorry I just realised the file I found was for Ip Office - I need to change settings for My Avaya Enterprise sites I don't find a 46xx file for it

Thank you janni78 , I did this however it still allowed the user to turn volume on phone down with the volume keys to a silent should I do this again then save retranslation ( would this help )

Depends what your system is configured for ALAW or ULAW when converting your WAV file try both selections as seen in screen shot - I use goldWave for all my file conversions http://files.engineering.com/getfile.aspx?folder=c0ff3b93-d748-4e42-aa6c-ea3350029a1c&file=Capture.PNG

Yes , if this is enterprise create a cover path for the extension that hunts to the hunt group you have created

Please can you tell me how to DISABLE 4610 IP phones from putting their calls on silent I know how to enable and to turn off per button ringing and set ringing to silent ( so doing the opposite doesn't work ) - however the user is still able to use the volume key to completely turn sound off...