Avaya Enterprise - 4610 Ip Phone

[Avaya3]

Please can you tell me how to DISABLE 4610 IP phones from putting their calls on silent
I know how to enable and to turn off per button ringing and set ringing to silent ( so doing the opposite doesn't work ) - however the user is still able to use the volume key to completely turn sound off

how do I disable this please

 

[janni78]

You can do it in 46xxsettings.txt

#################### AUDIBLE ALERTING #######################
##
## Specifies the audible alerting setting for the telephone
## and whether users may change this setting.
##
## A value of 0 turns off audible alerting; user cannot
## adjust ringer volume at all.
## A value of 1 turns on audible alerting; user can adjust
## ringer volume but cannot turn off audible alerting.
## A value of 2 turns off audible alerting; user can adjust
## ringer volume and can turn off audible alerting.
## A value of 3 turns on audible alerting; user can adjust
## ringer volume and can turn off audible alerting.
##
## For 46xx phones:
## A value of 0 or 2 lets the user reduce audible alerting to
## the lowest audible setting, but not zero.
## A value of 1 or 3 lets the user reduce audible alerting to zero.
##
## The default value is 3.
## SET AUDASYS 3
##
## NOTE: This AUDASYS value is applicable for 16xx phones starting with R1.3.
##

"Trying is the first step to failure..." - Homer

 

[Avaya3]

Thank you janni78 , I did this however it still allowed the user to turn volume on phone down with the volume keys to a silent

should I do this again then save retranslation ( would this help )

 

[Avaya3]

sorry I just realised the file I found was for Ip Office - I need to change settings for My Avaya Enterprise sites

I don't find a 46xx file for it