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Hi got it to work. The https server was not set on the phone. After I entered it it is working with the user's extension.

Hi thanks, I was able to fo this and the phoe is stuck on "acquiring service..." I have other sip phones J169 that work fine. Is there something I'm missing with this one? Thanks again

Do you mean delete that extension, and add extension 5469 (his current) to the base id of 8088?

hi, I have a user with extension 5469 and base id 8032. He is using an avaya 1608 H323 phone. I would like this extension to be on a new phone Avaya J159 (sip extesion) base id 8088 extension 4205. How can I do this in IPOffice 11? I thought I could just switcht the base id, but I don't...

I use IP Office 11 with Xima Chronicall. We have call center agents with 4 min wrap time (Which is needed to close the call with a member). However the counter resets even when calling a co-worker internally or making outgoing calls. Can the wrap only be set for incoming call center calls...

If we have a group on ACD with say 5 agents idle, how does the system decide which agent gets the next incoming call? Is it random, or does it use certain criteria. Is there a place to check this in IP Office? Thanks.

thanks intrigrant. I forgot to mention the system uses DHCP

thanks Tommy, the only thing I see is the vlan id, which I set on the new phone and is still stuck at DHCP.

I have IP Office manager 9.0.4. Recently one phone died, so I bought a new one and thought I could plug it into the network and it should work. I have set the vlan id on the new phone after pressing * and 27238. This is usually the only thing it needs I think. But it keeps staying at DHCP...

I would like to have one voicemail for people who call from internal (dialing extensions) and another voicemail for those who call direct using my direct phone number. Is this possible in Voicemail Pro Client? I have IP Office 9.0.4.0 voicemail Pro client 9.0.4.0 Avaya 9608 phone. thanks for...